When choosing a payroll service, you want a solution that fits your needs and can grow with you. See how ADP compares to Gusto as you evaluate your options.
 |
Gusto1 | |
|---|---|---|
| Payroll | ||
| 24/7 live support (Gusto offers only 5am-5pm PT, Mon.-Fri.) |  |
not offered |
| Advanced State Unemployment Insurance management tools (claim responses, benefit payments review, best practices consulting) | |
not offered |
| Native suite of time tracking tools, such as scheduling and physical time clocks | |
not offered |
| Dedicated new client onboarding support for small businesses of all sizes | |
not offered |
| Convenient mobile app for payroll and HR (Gusto only offers mobile access via web/browser) | |
not offered |
| Same day ACH | |
not offered |
| Pay employees who work in multiple states or local jurisdictions within a single pay period | |
not offered |
| Two-day processing cycles for all clients (without assigned direct deposit limits) | |
not offered |
| Register with tax agencies in all 50 states (does not require third-party partner) | |
not offered |
| Customer support (option) from payroll provider’s Apple® iOS app | |
not offered |
| Partner app connectors to over 30 leading Point of Sale (POS) solutions | |
not offered |
| Single invoice billing that combines ADP payroll and complementary partner services | |
not offered |
| Over 75 years of payroll experience | |
not offered |
| HR & Business | ||
| Employee handbook wizard, pre-populated for your state/jurisdiction | |
not offered |
| Job postings via ZipRecruiter® | |
not offered |
| Job description wizard | |
not offered |
| Employee discount program for brand-name products and daily essentials | |
not offered |
| Live R&D tax credit consultation to determine credit amount based on your unique business situation | |
not offered |
| Google Ads marketing campaign simple setup and management | |
not offered |
| Access to free and discounted legal services (provided by third party) | |
not offered |
Gusto’s lack of flexibility caused a problem pretty quickly. When it came to paying contractors, the fastest option Gusto gave me was three to five days. [I switched to] ADP [since it] just felt like the best fit for what I needed. Not only did they give me the option to pay my contractors faster, they had all these other services that I could take advantage of as I grow.
Derrick Fisher, CEO
YSL Tech
In the end, we were with Gusto for less than a year before switching to ADP. Everything with ADP is just easier.
Erica Dodds, Chief Operating Officer
The Foundation for Climate Restoration
Running payroll on ADP takes a lot less time than it did with Gusto, and there’s never any lag time.
Bartley Gooden, Founder
A Plus Protection Security Services
ADP customer service is phenomenal, which made it easy to switch from Gusto and learn the new system.
Latifah Bolds, Founder
Wrapped N Love Home Care
Was there a huge difference in processing payroll between Gusto and ADP? Maybe not. But the customer service is what keeps me coming back to ADP.
Will Stewart, Operations and Information Technology Manager
WCAPS
See how customers rated ADP vs. Gusto on TrustRadius, a leading business software review platform, in the categories that matter most.2
Ratings include incentivized reviews.
With RUN's premium HR package option, you will receive features that go above and beyond what you get with other providers. Customers get an average of $8k per year in added value with HR services that help them keep their businesses growing, hire new staff, train their teams, and much more.
Get all the resources you need to choose the payroll provider that best suits your business. This informative kit includes: Choosing the Right Payroll Provider for Small Business (Guidebook), Payroll Checklist for Small Business, and Switching Payroll Providers Made Easy (Guidebook).
Dedicated support when you need it
ADP provides dedicated onboarding support for all new clients as well as 24/7 live support anytime you need it. And with 75 years of experience, we’re an industry leader for a reason — our expertise in navigating legislation and compliance is unmatched.
Gusto’s customer support hours are only 5am-5pm PT, Monday-Friday.
Spend less and get more
We know it’s not an easy time to run a small business, so we’re here with the flexible options you need. When you add up the value of HR tools that are included with RUN Powered by ADP, the result is a payroll solution that can actually save you money compared to other providers. Learn about our payroll packages to see which plan fits your business best.
Gusto also offers a variety of payroll plans with pricing based on total number of employees.
Set up and run payroll in minutes
Payroll software should be simple and intuitive for all users. ADP’s automated solution makes it easy to process payroll and taxes in minutes from any device, anywhere. And with two-day processing cycles, you can rest easy that your employees are paid quickly.
Gusto offers two-day direct deposit but sometimes with assigned direct deposit limits.
Offer the right mix of benefits
Automatic Data Processing Insurance Agency, Inc. (ADPIA®)*, an ADP® affiliate provides easy access to impactful insurance and benefits solutions. Let ADPIA help you explore, secure and manage the right workers’ compensation, business and group health insurance based on your unique needs. In addition, by becoming an ADP payroll client, you may be able to integrate and simplify your insurance and benefits administration.
ADP offers a range of retirement plans** for your workforce to help your employees become retirement ready and prepare for life's financial challenges. We leverage innovative technology to transform time-consuming administrative tasks and provide mobile-enabled solutions that give you and your workforce plan access – virtually anywhere.
Gusto offers workers’ compensation and health insurance, and partners with 3rd party providers to offer retirement plans.
User-friendly technology
With advanced state unemployment insurance management tools, and a free mobile app that puts the tools you need at your fingertips, ADP has the modern, intuitive solutions you need to keep up with the speed of business.
A long list of third-party integrations
Through the ADP Marketplace, integrates with hundreds of popular business software applications including ERPs, accounting solutions, time-tracking tools, point of sale (POS) systems, productivity platforms and more. You can view the full list here. And by integrating payroll with ADP’s Pay-by-Pay® premium payment program, companies can streamline workers’ compensation premium payments to improve cash flow.4
Gusto’s software also integrates with dozens of popular accounting, time tracking platforms, POS, business operations and expense management solutions.
From our most basic payroll service to our bundled solutions, with ADP, our user-friendly tools help make it easy to run payroll accurately in just a few clicks. Taxes, health benefits and retirement contributions are automatically calculated and deducted. And with more than 70 years of experience, we’re here for you with unmatched customer support, 24/7 when you need it.
Once you have a federal employer identification number (EIN), employee tax documents and a business bank account, with ADP, you can process payroll right away. Simply log into your ADP account online and begin setting up your payroll information. To run payroll, start by reviewing all of your employee hours. You can then make any necessary adjustments to account for overtime, add any bonuses earned or add contractor payments, as well. View the demo for RUN Powered by ADP to see how fast and simple payroll can be.
Since a company's payroll requirements are based on its size as well as on its payroll and HR requirements, ADP offers several affordable options so you only pay for what your company truly needs. Compare packages for your business needs to decide which services fit best.
While some companies wait until the start of a new quarter or new year, ADP can support your switch anytime. If you’re already processing payroll, having your employee data and required documents ready will help ensure a smooth and efficient transition. Our helpful guidebook, Switching Payroll Providers Made Easy, can also be a resource for switching payroll.
ADP helps clients with implementation and answers to payroll issues or questions that arise with fast, friendly and knowledgeable customer service. We offer direct access to certified, experienced payroll professionals available 24/7. Clients can also email questions to the Payroll Center at any time.
Looking for a new payroll provider?
Switch to RUN Powered by ADP for easy payroll and 24/7 service.
Your privacy is assured.
1. Information based on ADP internal research and is accurate as of April 22, 2024 and is subject to change.
2. TrustRadius review data from March 28, 2024.
3. Legal services are provided by Upnetic Legal Services powered by Legal Club® (of America), a third-party provider.
*All Insurance insurance products will be offered and sold only through Automatic Data Processing Insurance Company, Inc. (ADPIA), its licensed agents or its licensed insurance partners; 1 ADP Blvd. Roseland, NJ 07068. CA license #0D04044. Licensed in 50 states. All services and plans may not be available in all states with all carriers. ADPIA is an affiliate of ADP, Inc.
ADP, Inc. and its affiliates do not offer investment, tax or legal advice to individuals. Nothing contained in this communication (or website) is intended to be, nor should be construed as, particularized advice or a recommendation or suggestion that you take or not take a particular action. ADP, Inc. and its affiliates are not affiliated with Gusto, Paychex, QuickBooks Payroll or SurePayroll.
ADPIA is a registered trademark of ADP, Inc.
