ADP SmartCompliance® unemployment claims

Improve claims management and help reduce unemployment insurance costs.

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Manage unemployment claims more efficiently and effectively

Unemployment claims are an inevitable part of running any organization. Yet, responding to these claims is complicated and time-consuming. Did you know that, if left unchecked, the unemployment claims process could cost you hundreds of thousands of dollars in erroneous unemployment claims?

With the ADP SmartCompliance Unemployment Claims module, you’ll get a team of experienced professionals, a powerful platform and a finely tuned process designed to help reduce the risk, cost and burden of managing unemployment claims. And the benefits from working with our team can add up: In 2019, we recovered $32M in erroneous claims charges.


According to the U.S. Department of Labor, nearly 1 in 5 overpayments result from employers failing to promptly or properly respond to state agency requests.

Leverage a powerful platform

ADP SmartCompliance is a smart, cloud-based platform with an intuitive engine that automates processes based on ADP’s unemployment-claims expertise, so you can make informed decisions. The system:

  • Identifies potential errors before filings
  • Integrates easily with leading HCM systems (both ADP and non-ADP)
  • Provides on-demand access to and visibility into your unemployment claims cases
  • Helps you prepare for, monitor and respond to cases and hearings
  • Alerts you to upcoming hearings and activity
  • Spots trends and identifies opportunities for cost control
  • Helps measure compliance effectiveness

Get insight, consultation — even representation

You’ll have a team of experts ready to help you with:

  • Protesting claims
  • Processing appeals
  • Representation at hearings
  • Tax-rate and benefit-charge auditing
  • Proper account setup
  • Training and counseling
  • Reporting
  • Answering your staff’s questions

Targeted solutions for workforce, HR and business challenges

ADP SmartCompliance is a suite of expert-led services and technology that integrates with your systems to help maintain regulatory compliance, engage workers, empower HR staff and positively affect your bottom line.

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Resources and insights

small business compliance employee handbook

Blog Article

Coronavirus Aid, Relief, and Economic Security Act (CARES Act): Employer Tax, Retirement, Paid Leave and Unemployment


Workplace Spotlight: Understand and Prepare to Manage Unemployment Compensation Changes in Response to COVID-19

Featured Image for Baby Boomers Delaying Retirement: Generational Shifts at Work

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State and Local Updates March 2020