ADP vs SurePayroll

ADP vs. SurePayroll

When small businesses get the best value and support from their partners, it can help them grow their business. See how ADP's robust payroll, HR and 24/7 customer support separate us from the rest.

Get these features with ADP, but not with SurePayroll

24/7 live support (SurePayroll offers Mon.–Fri. from 8am–7pm & Sat. from 9am–1pm CT) offered not offered
Native suite of time tracking tools with scheduling and physical time clocks offered not offered
Accounting software integration at no additional fee offered not offered
Advanced SUI management tools (claim responses, benefit payments review, best practices consulting) offered not offered
Multi-state tax filings at no additional fee offered not offered
Robust suite of pre-built reports (SurePayroll only offers nine pre-built reports) offered not offered
Option to fund payroll with a business credit card and extend payment up to 30 days, depending on billing cycle (via an ADP Marketplace partner) offered not offered
Partner app connectors to over 30 leading Point of Sale (POS) solutions offered not offered
Single invoice billing that combines ADP payroll and complementary partner services offered not offered
Robust portal for employees to manage pay information, federal tax withholding, and time tracking offered not offered
Employee handbook wizard, pre-populated for your state/jurisdiction offered not offered
Job postings via ZipRecruiter® offered not offered
Salary benchmarks data (to help you make competitive job offers and that can help you comply with pay transparency laws) offered not offered
One-stop partner marketplace to search, compare, activate, and pay for apps (time, HR, accounting, and more) offered not offered
Employee discount program for brand-name products and daily essentials offered not offered
Online courses on workplace and sexual harassment, HR record keeping, DE&I, and more offered not offered

Why customers are switching to ADP


User satisfaction ratings

See how customers rated ADP vs. SurePayroll on G2, a leading business software review platform, in the categories that matter most.2


Ease of Use

vs. SurePayroll 90%


Performance and Reliability

vs. SurePayroll 91%


Likelihood to Recommend

vs. SurePayroll 89%

Ratings include incentivized reviews.

See the full report

$8,000/yr added value on additional services included only with RUN Powered by ADP.

Get valuable HR tools included only with RUN Powered by ADP®

With RUN's premium HR package option, you will receive features that go above and beyond what you get with other providers. Customers get an average of $8k per year in added value with HR services that help them keep their businesses growing, hire new staff, train their teams, and much more.

  • Access to ZipRecruiter® hiring platform and ADP salary benchmarks
  • Employee assistance program and perks
  • Employee HR training
  • Business and marketing tools
  • Legal assistance from Upnetic Legal Services3

Why ADP is a better all-around solution than SurePayroll

Customer Service

Dedicated support—whenever you need it

Along with dedicated onboarding assistance for every new client, ADP offers 24/7 live support so you can get the help you need whenever you need it. We can also guide you through compliance concerns and more. And our 70 years of experience give us an edge in helping you navigate payroll or HR challenges that come your way.

While SurePayroll does offer customer support, service hours are limited. This can be a challenge for "always on" small business owners.


A better overall value

When choosing a provider, it can be easy to pick the lowest sticker price...but when you add up the value of advanced payroll and HR tools included with the RUN Powered by ADP platform (RUN), the result is a payroll solution that can actually save you and your employees money. Learn about our payroll packages to see which plan fits your business best.

SurePayroll offers payroll plans based on type of business, not number of employees.


More than just basic payroll

Payroll involves a lot more than simply paying your people on time. RUN has you covered with advanced SUI management tools, accounting software integration, and a robust suite of pre-built reports. RUN takes these and many other time-consuming tasks off your plate.

SurePayroll offers just nine pre-built reports.


Benefits for employees

The RUN solution helps businesses attract and keep the best talent with competitive, easy-to-manage retirement plan options through ADP® Retirement Services. ADP also offers benefits packages that include flexible scheduling tools, employee discounts, and other perks. Additionally, Automatic Data Processing Insurance Agency, Inc. (ADPIA®)* can help you explore, secure and manage workers’ compensation, business, and group health insurance—all based on your unique needs. And by becoming an ADP payroll client, you might be able to integrate and simplify your insurance and benefits administration.

SurePayroll offers workers’ compensation and health insurance, as well as 401(k) plans.

HR Tools

Modern solutions and user-friendly technology

ADP's suite of intuitive tools helps you to hire better and navigate compliance challenges. With ADP, you can better identify the right people to help your team grow—and offer the right perks to help keep them on your team. And our free mobile app puts the data you need at your fingertips.

For hiring, SurePayroll offers only pre-employment screening.


Easily connects to partner tools

The RUN solution makes it easy to connect payroll to over 30 point of sale (POS) systems, in addition to numerous HR, accounting, timekeeping and productivity solutions. See the full list here. RUN also offers single invoice billing that combines ADP payroll and complementary partner services.

The RUN solution makes connecting to partners easy

Top FAQs about ADP vs. SurePayroll

What makes ADP different?

We pride ourselves on providing over 70 years of industry leading HCM solutions and unmatched customer service. Managing payroll and HR is about more than saving money. With a robust solution, you can save valuable energy and time by having ADP take care of many time-consuming tasks that SurePayroll doesn't handle. Our suite of services also goes far beyond payroll, with bundled HR offerings, training, and 24/7 support.

How long does it take to get set up and running with ADP?

Once you have a federal employer identification number (EIN), employee tax documents, and a business bank account, you can process payroll with ADP right away. Simply log into your ADP account online and begin setting up your payroll information. To run payroll, start by reviewing all of your employee hours. You can then make any necessary adjustments to account for overtime, add any bonuses earned or add contractor payments, as well. View the demo for RUN Powered by ADP to see how fast and simple payroll can be.

What services are included in pricing?

Since a company's payroll requirements are based on its size as well as on its payroll and HR requirements, ADP offers several affordable options so you only pay for what your company truly needs. Compare packages for your business needs to decide which services fit best.

How easy is it to switch payroll platforms?

We make it easy to get up and running almost immediately after making the switch. Additionally, while some companies wait until the start of a new quarter or new year, we can support your switch anytime. All you'll need to do is provide employee data and the required documents to ensure a smooth and efficient transition. Our helpful guidebook, Switching Payroll Providers Made Easy, can also be a resource for switching payroll.

What type of customer support is offered?

ADP helps clients with implementation and answers to payroll issues or questions that arise with fast, friendly and knowledgeable customer service. We offer direct access to certified, experienced payroll professionals available 24/7 by phone or chat. Clients can also email questions to the Payroll Center at any time.

Looking for a new payroll provider?

Switch to RUN Powered by ADP for easy payroll and 24/7 service.


Are you a current ADP client?

Your privacy is assured.

1. Information based on ADP internal research and is accurate as of November 7, 2023 and is subject to change.

2. G2 user review data from March 28, 2024.

3. Legal services are provided by Upnetic Legal Services powered by Legal Club® (of America), a third-party provider.

*All Insurance insurance products will be offered and sold only through Automatic Data Processing Insurance Company, Inc. (ADPIA), its licensed agents or its licensed insurance partners; 1 ADP Blvd. Roseland, NJ 07068. CA license #0D04044. Licensed in 50 states. All services and plans may not be available in all states with all carriers. ADPIA is an affiliate of ADP, Inc.

ADP, Inc. and its affiliates do not offer investment, tax or legal advice to individuals. Nothing contained in this communication (or website) is intended to be, nor should be construed as, particularized advice or a recommendation or suggestion that you take or not take a particular action. ADP, Inc. and its affiliates are not affiliated with Gusto, Paychex, QuickBooks Payroll or SurePayroll.

ADPIA is a registered trademark of ADP, Inc.