ADP is the more human resource – by placing a people-centric focus at the heart of our call center, we ensure that when you or your employees contact us, we actually help.
ADP’s HR Service Center provides:
- Professionalism–ADP serves as an extension of your HR department, so your workers feel as though they’re talking with someone from your organization, not a third-party help line
- Stability–We’re staffed by knowledgeable, experienced service professionals who deliver exceptional service in plain language
- Rigor–Our goal is to resolve the caller’s question or issue completely, and we measure service excellence based on analyses of true customer satisfaction
ADP was recognized by the International Customer Management Institute (ICMI) for its Customer Management Operations Standards (CMOS) program (2011). Additionally, ADP is included in the customer service book entitled, Call Center Management on Fast Forward (2012) as an organization that offers comprehensive call center management framework that employs a mix of specialized tools, cross-industry best practices, assessments, and proven systems.