BENEFITS ADMINISTRATION: HR SERVICE CENTER
HR Service Center
The reality is, we’re no longer living in a 9-to-5 world. The day-to-day realities of life often get in the way of your employees’ ability to call for benefits support during regular business hours. ADP’s service center is available 24 hours a day, 7 days a week. It’s there to respond to issues that employees cannot address using ADP’s web or mobile self-service options.
ADP’s HR Service Center provides:
- Professionalism–ADP serves as an extension of your HR department, so your workers feel as though they’re talking with someone from your organization, not a third-party help line
- Stability–We’re staffed by knowledgeable, experienced service professionals who deliver exceptional service in plain language
- Rigor–Our goal is to resolve the caller’s question or issue completely, and we measure service excellence based on analyses of true customer satisfaction
ADP was recognized by the International Customer Management Institute (ICMI) for its Customer Management Operations Standards (CMOS) program (2011). Additionally, ADP is included in the customer service book entitled, Call Center Management on Fast Forward (2012) as an organization that offers comprehensive call center management framework that employs a mix of specialized tools, cross-industry best practices, assessments, and proven systems.