Support for Client Administrators

Frequently Asked Help & Support Questions

Forms W-2, 1099, and 1095-C

Form W-2 and 1099: What are the deadlines?

  • Before or on December 31: Verify the W-2 shipping address for the company
  • Second and third week in January: W-2 and 1099 Delivery
  • January 31: Deadline to distribute W-2s and 1099s to your employee and contractors

What are the deadlines for Form 1095-C?

  • January 31: Deadline to distribute Form 1095-C to your employees and other applicable individuals
  • March 31 if filing electronically (or February 28 if filing by paper): Deadline to file Forms 1095-C and 1094-C with the IRS

For more information, read our Form 1095-C Guide for Employers.

Agency Notices

Former ADP Clients with Agency Notice?

If you are a former ADP tax filing client and have an agency notice please send it directly to agencynoticesetup@adp.com. They will create a tracer and work with the federal, state, or local tax agency on your behalf. For any other items please contact your previous service center.

Reset an Employee Password

Reset an Employee Password?
If are unsure how to reset your Employee Password or Access, please visit the Help and Support page for your product for reset instructions found on our User Login page or reach out to your service center for help.

Payroll Schedule

Can payroll be run on a bank holiday?
Yes. ADP Payroll Service Centers are open every day of the year. Please note, due to some financial institutions’ holiday schedules, funds for your employees may be impacted. Please adjust accordingly to prevent delays.

Small Business Client Support

Employees: Please visit the Employee Support section.

Client Administrators: Please have your client ID number available when contacting us.

Send us a Message from your Apple® or Android™ device

  1. Open the RUN Powered by ADP® (RUN) Mobile App on your Apple* or Android* device.
  2. Click Contact Us > Send Message (Apple users) OR the Live Chat button on any page (Android users) to begin a message.

Download the free mobile app to your device today.

App Store
Apple
Google Play
Android

*Messaging is available on iPhone®/iPad® version 11.3 or higher, Apple Watch® version 4.3 or higher, Mac® version 10.13.4 or higher; and on Android versions 8 or higher. Older versions may not be compatible.

Chat with us
Log into the RUN platform and click the Chat icon at the bottom of any page.

Live chat agents are available Mon-Fri, 7:30am to midnight ET.

A.V.A., your ADP virtual assistant, is available 24/7.

Send us a Service Request
Log into the RUN platform, select the Service Requests icon in the top navigation bar, then click Add New Request.

Live Payroll Support is also available around the clock – 24/7/365

Contact your Regional Support Center:

 

Remote Support
When instructed by your Service Representative, click https://OneSupport.adp.com.
For details, see Screen Sharing with Your Service Representative

Product Support

Login and support help for ADP products: 844-227-5237

401k / Retirement Login & Support
ADP® iPayStatements Login & Support
ezLabor Manager Login & Support
RUN Powered by ADP® Login & Support
ADP Resource® Login & Support
ADP TotalSource® Login & Support
ADP Workforce Now® Login & Support
ADP Vantage HCMSM Login & Support
ADP Streamline® Login & Support
ADP SmartComplianceSM Login & Support

Online Support

Employees: Please visit the Employee Support section.

Client Administrators:

Log in to your product:  User Logins

Visit the Bridge, ADP’s client community for payroll, tax and HR professionals:  thebridge.adp.com

Still need help: Contact your service center. Not sure of your service center contact information, call ADP product Login and Support Help Center: 844-227-5237.

Security Alerts

Client Administrators can visit our Security Alerts page for information and updates on all security, phishing, spoof, email, spam, scam, and fraud alerts.

Security Alerts