Support for Employees of ADP Clients
Common Topics for
Still Need Help?
You have questions, we have answers.
For immediate assistance:
If you're a client administrator, contact your local service center.
If you're an employee, contact your employer.
ALERT : Form 1095-C
Form 1095-C is an annual reporting form as part of the Affordable Care Act (ACA).
For more information about Form 1095-C and how it affects you, please visit our Form 1095-C Guide for Employees.
Form W-2 Errors/Issues
Questions / Errors: If you have questions about your Form W-2 or Form 1099, or the information on your form is incorrect, please contact your company’s Payroll or HR department, or read our Form W-2 and 1099 Guide for Employees.
ADP Paystub / Paycheck
Questions / Errors: Please contact your employer’s payroll department. ADP is not authorized to answer employees’ payroll questions.
Online Access: Log in to your ADP product to view your paycheck online. Want easier access to your paystub and W2 Statement, learn about our mobile app. If you are not sure which ADP product to log into or need to register, please talk to your employer's payroll or HR contact to get started.
Trouble Logging In? Contact your company’s Payroll or HR department or consult the iPayStatements Help & Support page.
New User Registration: To use iPayStatements for the first time, you will need a self-service registration code from your employer’s Payroll Administrator. Then you can register to receive a User ID and create a password. Note: Your employer must be an ADP customer to use this site.
Try the New ADP Experience
The new ADP experience designed for
how you want to manage your pay data.
After January 31 Login at my.adp.com for access
to your W-2 tax statements.
Login and Technical Issues
View all Product Logins
Trouble Logging In? Contact your company’s Payroll or HR department or consult the Help & Support section of your product login page.
Not sure what product you use? Contact your company’s Payroll or HR department. An ADP representative cannot determine which product your company is using.
Locked Out? If you exceed the number of login attempts, please contact your employer’s payroll or HR contact for assistance. Your privacy is valued and for your protection, ADP is not authorized to reset your portal access. If your administrator is unsure how to reset your access, please have them visit the Support for Client Administrator page or product Login help and support for reset instructions.
Employees Go Mobile
Access and print Pay and W2 Statements
from the free ADP® Mobile Solutions app.
Available for Android and iOS phones and tablets.
i Help & Support
Additional Support Topics
|401(k) and Retirement
||800-695-7526 Participant Login Help & Support
||If you are an applicant with questions about your background check report, or you want to request a file disclosure, or wish to dispute information in your background check report, please call 800-367-5933.
|Flexible Spending Account
|800-654-6695 Enroll Online FSA Login Help & Support
|Paycards (Aline Card by ADP®/TotalPay)
||877-237-4321 Activate a Card Paycard Login Help & Support
||Please consult your employer’s HR department. ADP is only authorized to speak with designated client contacts.
|Time and Attendance
||Questions: Contact your company’s Payroll or HR department. An ADP representative cannot determine which product your company is using.
Track Time Online: Login Learn about our mobile apps
||844-227-5237 TotalSource Login Help & Support
|W-2 and 1099
||Your employer should provide your Form W-2 and 1099 by January 31. You can view your W-2 online after this date. If you have questions about your Form W-2 or Form 1099, please contact your company’s payroll or benefits department. If you have questions about how to view your W-2 online or are an employee of a former ADP client who is no longer in business, please see our Form W-2 and 1099 Guide for Employees.
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