Driving Sales and Customer Satisfaction with Optimized Scheduling

Discover how Victra partnered with ADP to better manage its workforce through strategic staffing and scheduling.

I’ve been in the business for a while, and I can say this with sincerity – I’m not sure that I’ve ever experienced the support from any other vendor that comes close to the level of what I’ve received from the ADP team. I’m extremely pleased.

David Gaminde, Vice President of Operations
Victra

Challenges Victra faced:

  • Manually scheduling almost 6,000 employees in an effective way
  • Efficiently managing overtime spending and labor costs

How ADP helped:

  • ADP provided a workforce management tool to help Victra schedule and staff more strategically, resulting in a 4.5% increase in customer conversions and a 6.5% increase in Net Promoter Score (NPS)
  • The solution offers Victra sophisticated reporting, robust labor forecasting algorithms, a tailored budgeting solution and a powerful scheduling solution that can help store managers more easily generate quality schedules – with the right people, in the right place, at the right time, for the right cost