Comcast, known as a cable giant offering services in every state, has long been a leader in cable, internet, security and mobile services. With over 100,000 employees, the company is constantly scaling and growing to meet the telecommunications demands of its customer base, including its recent entry into mobile phone services.
Stephanie Jones, Senior Manager of Payroll at Comcast, has been with the company for 33 years, starting in procurement and working her way into HR and payroll, where she and her team of eight utilize ADP SmartCompliance solutions for employment tax, payment solutions, unemployment claims, wage garnishments and employment verification.
To support its growing operations, Comcast engaged ADP to streamline its wage garnishment processes, help ensure accuracy, increase efficiency and reduce the administrative burden on Stephanie’s team.
ADP acts as the general go-between for employees and the applicable agency when necessary, saving our team the time of having to do it ourselves.
Stephanie Jones,
Senior Manager, Payroll
Comcast
Challenges
- Garnishments were being managed in-house, and it became challenging to stay compliant
- Garnishment processing wasn’t always done timely, so Comcast received default judgments that could require the company to pay the entire garnishment amount
- Garnishment processes were extremely manual and time-consuming
How ADP helped
- Reduced the administrative burden of wage garnishment processing on Comcast and delivered timely payments to applicable agencies
- Provided the ability to scale to accommodate Comcast’s growth
- Handles all employee and agency inquiries so Comcast doesn’t have to
ADP Solutions
- ADP SmartCompliance
Challenges with wage garnishment compliance
Before partnering with ADP, Comcast handled all wage garnishments in-house. With its rapid expansion into mobile services and continued growth in cable and internet services, Comcast needed a compliance solution that could scale with its operations.
“It became very challenging to comply with the various laws and to make sure everything is processed timely to prevent defaults,” Stephanie said. “We just didn’t have the staff to sustain that.”
Recognizing these challenges, Comcast sought a trusted service provider in ADP to manage its compliance and reduce the administrative burden on its payroll team.
Looking for a supportive partner to handle wage garnishment processing
Comcast was looking to scale and find a partner to support its growth. The company also needed expertise in timely wage garnishment processing to avoid defaults.
Knowing that Comcast worked with ADP in other postpayroll-related areas, Stephanie naturally turned to ADP SmartCompliance solutions for help with wage garnishment management. The decision was influenced by ADP’s expertise in that area and a proven track record working with other large organizations.
Stephanie also sought references and feedback from other ADP wage garnishment clients to ensure ADP’s solution would meet Comcast’s needs. After receiving only positive feedback from industry peers, Comcast moved forward with ADP’s full-service wage garnishment solution.
“With Comcast’s size and constant growth, we needed to work with a company we could trust,” Stephanie said. “We already had a relationship with ADP, so we never even considered anyone else. ADP was the one, and it still is.”
Peace of mind that comes from timely payments
Transitioning to ADP SmartCompliance for wage garnishments significantly improved Comcast’s compliance and efficiency. Nearly all support orders go directly to ADP, reducing the volume of paper that Stephanie’s team has to deal with.
Wage garnishment orders sent directly to and processed by ADP are available for Stephanie’s team to view on the portal, so there is always access to the information and ADP’s management of the order. ADP manages garnishment payments electronically as well, which ADP sends to the appropriate agencies in a timely manner. With ADP, Comcast has peace of mind and no longer worries about missed deadlines or compliance risks such as liability for an employee’s entire judgment debt.
“The defaults have been reduced, and just the comfort level of knowing that garnishment orders will be processed timely makes our life a lot easier,” Stephanie said.
