HCM managed services
Experience unmatched service and administration, proven best practices and standard operating procedures that can help improve the way you work and make your business more resilient.
Where others merely promise HCM managed services, ADP delivers
ADP HCM Managed Services is a fully integrated solution for managing your end-to-end HR, payroll and taxes, talent, benefits, and time and labor responsibilities so you can focus on strategic growth. Our specialists will effectively become an extension of your team and provide dedicated expertise and deep-industry insights into all things human capital management. We can also help you optimize processes and meet your organization’s strategic talent management goals. This type of support is especially critical in an era where keeping or replacing valuable employees has become challenging, if not impossible.
Advance your business with ADP’s flexible HCM managed services
Free yourself from the daily grind
ADP HCM Managed Services will handle all or most administrative duties on your behalf, including:
- Recruitment to onboarding
- Payroll and tax administration
- Benefits administration
- Workforce management
- HR administration
- Compliance
- Employee and manager support
With our team by your side, you’ll have confidence that your payroll and other core HCM functions are taken care of according to best practices and with an eye on improving processes.
Achieve your larger strategic goals
When you partner with ADP, you’ll have a consultative and strategic account manager aligned to your HCM objectives. This manager will meet with your business leaders quarterly to review priorities and develop plans to address:
- Workforce health and safety
- Diversity, equity and inclusion
- Talent recruitment, engagement and retention
- Workforce strategies
- Corporate social responsibility
- Other business goals
Manage trigger events and maximize opportunities
ADP provides scalability and cost control measures that make it possible to proactively plan for both expected and unexpected changes. Common trigger events, business challenges and growth opportunities we can help with include:
- Mergers, acquisitions and divestitures
- Business continuity planning
- Virtualization of business operations
- Succession planning for critical roles
- Strategic focus of HR core business
- Rapid growth
- Migrating legacy technology
- Scaling with volatile business demands
Tap into the expertise of proven HCM specialists
No matter how your needs evolve, our people and full suite of HCM solutions are here to support you every step of the way. With ADP HCM Managed Services, you get:
- An experienced, scalable partner to help your business grow the way you want
- An assigned service team with clear responsibilities to resolve your issues quickly and efficiently
- Specialists in HR, recruitment, talent management, payroll, benefits administration, and compliance
- Consistent standard operating procedures across your organization
- A customized plan to help meet your strategic workforce goals
- Strategic advisory services providing tailored insights and expertise around change management, compliance, HR and talent
Keep daily tasks running without costly IT burdens
Your organization’s needs are unique, so you need a solution that’s capable of adapting. ADP’s world-class technology can do that and much more. Features include:
- Seamless integrations with leading third-party solutions, including enterprise resource planning (ERP)
- A personalized mobile app that keeps employees’ information at their fingertips and has built-in ADP support
- Insightful analytics and benchmarking that can support data-driven decisions throughout the employee lifecycle
How ADP HCM Managed Services works for others like you
Join the growing community of businesses leveraging ADP’s powerful technology, expertise and insights.
How ADP helps clients like you
“I do believe in my heart that ADP is the payroll company out there. And really the only one to use. I’m a very strong believer.”
- Name
- Judy Stefanski
- Title
- Payroll Supervisor
- Company
- IMI Americas Inc.
- Industry
- Manufacturing
- Employees
- 2,000
Awards and recognition
NelsonHall Leader Recruitment Process Outsourcing
2020-2026
Everest Group Leader Multi-Process Human Resources Outsourcing
14 consecutive years
Highest Ranked Vendor for Payroll Services
11 years
HCM managed services FAQs
HCM managed services is large business outsourcing for payroll and taxes, HR, talent management, workforce management and benefits administration, plus other areas of HCM. The provider functions as an extension of your existing HR department, managing day-to-day administrative duties and offering strategic guidance when needed.
HCM managed service partners bring accountability and specialized knowledge that can help:
- Make core HCM functions more efficient and cost-effective
- Alleviate burdens on internal resources and save time
- Address unexpected events and maximize new opportunities
- Leverage talent offerings and analytics to stay competitive
HCM managed services is a type of outsourcing designed specifically for organizations with several hundred to tens of thousands of employees. Providers, like ADP, can easily accommodate the complex HCM needs unique to these types of businesses and react to changing, unpredictable circumstances by providing day-to-day administrative services, white-glove support at all levels and HCM expertise in a proactive partnership. Many are also capable of seamlessly integrating with ERP systems, allowing employers to maintain one global HR system of record.
Managed service providers offer daily support and strategic planning across six key HCM functions:
- Payroll and tax administration
- Human resources
- Compliance
- Talent management
- Benefits administration
- Interface management
HCM managed services is designed for midsized to large businesses that need help managing HR and payroll amidst any of the following events:
- Talent shortages – A managed services partner helps ensure payroll is processed accurately and on time, regardless of changes or turnover within the organization.
- Mergers, acquisitions and divestitures – When organizations realign their strategic plans to better compete or even survive, a managed services partner enables continuity and stability with the right mix of technology and service.
- Technology challenges – Turning to a managed services partner that combines payroll, HR, benefits administration, talent management and compliance expertise with the most innovative, cloud-based technologies may help save time and money and improve efficiency.
- Rapid growth – Organizations that are expanding can rely on a managed services partner to help them with compliance and essential people processes while they focus on their growth objectives.
Managed services allow you to choose which HCM services you’d like to outsource. According to McKinsey & Company, larger organizations (those with 1,000+ employees) usually outsource transactional activities, such as payroll or benefits administration. They tend to keep strategic policymaking, leadership development and change management in house.1
Yes, ADP’s managed services can be tailored to different maturity levels and are designed to scale as organizations evolve. For example, if you already have an HR department, we can act as an extension of your team, providing targeted administrative support, expertise and best practices as needed. If you don’t have internal support, we can become your go-to resource for payroll, benefits administration, compliance, integrations and HR management.
Yes, ADP’s HCM solutions support ecosystem connectivity in the following ways:
- Integrations with other enterprise systems
- Integration between core HR functions, e.g., payroll, time and attendance, etc.
- Centralized employee records management
- Application programming interfaces (APIs) to develop custom integrations
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