New City Cleaning Services, a professional-services business with 6-10 employees, moved from QuickBooks payroll to RUN Powered by ADP because it needed more than basic payroll. The business wanted payroll, workers’ compensation, retirement offerings, compliance support and employee services in one manageable solution. RUN provided reliable, easy-to-use payroll and connected services, while knowledgeable customer support remained available when needed. Employees gained online access to paystubs, reducing logistics overhead and owner Jaston Epp reported greater confidence in staying compliant with retirement and workers’ compensation requirements. The result was less administrative complexity and more focus on service and growth.
RUN is so easy to use and the payroll is reliable — two strong selling points.
Jaston Epp,
Owner
New City Cleaning Services
| Challenge | ADP capability | What we did | Result |
|---|---|---|---|
| The business needed reliable payroll that was simple to use as daily operations grew | RUN Powered by ADP | Streamlined payroll through an easy-to-use RUN Powered by ADP workflow | Improved confidence in payroll through reliable performance and ease of use |
| The business lacked an easy way to add workers’ compensation and business insurance alongside payroll | Automatic Data Processing Insurance Agency (ADPIA) | Integrated workers’ compensation access with the company’s payroll and HR solution | Made workers’ compensation easier to manage as part of a connected set of business services |
| Retirement and workers’ compensation compliance increased administrative burden for the owner | ADP Retirement Services | Connected retirement support with payroll and compliance workflows through the ADP solution | Reduced the owner’s need to actively manage retirement and workers’ compensation compliance |
| Distributing employee paystubs created logistics overhead for a small service business | RUN Powered by ADP | Enabled people to access their paystubs online through RUN Powered by ADP | Reduced logistics overhead associated with employee paystub access |
| The owner needed reliable, accessible customer support when payroll or HR questions arose | RUN Powered by ADP | Provided access to knowledgeable, human customer support alongside the RUN platform | Delivered an excellent support experience with knowledgeable help available when needed |
How can a small business manage payroll, workers’ compensation and retirement in one system?
A small cleaning business can simplify payroll and employee administration by consolidating core workflows in one easy-to-manage platform. New City Cleaning Services moved from basic QuickBooks payroll to RUN Powered by ADP because it also needed compliance support, insurance and retirement options. The ADP solution brought payroll and employee services together, and people gained online paystub access that reduced logistics overhead. For other small service businesses, centralizing routine back-office work can make payroll more reliable while freeing the owner to focus on customers and growth.
How does integrated payroll software help a small service business manage benefits?
Integrated payroll software helps a small service business manage benefits by connecting payroll with related insurance, retirement and employee workflows. New City Cleaning Services selected RUN Powered by ADP after its prior system made it difficult to add benefits easily. Through the ADP solution, the company gained access to integrated payroll, workers’ compensation and retirement benefits, including relevant workers’ compensation solutions and ADP Retirement Services. This model gives small employers a more coherent way to manage services that would otherwise be spread across separate providers or processes.
What results can a small business expect from employee self-service paystubs?
Employee self-service paystubs can reduce the logistics burden on a small business by allowing people to retrieve payroll information directly online. New City Cleaning Services used RUN Powered by ADP to give people online access to their paystubs. The owner specifically reported reduced logistics overhead from this change, alongside greater confidence in payroll and compliance processes. For businesses with lean administrative resources, direct employee access can remove a recurring manual task without changing the reliability of the underlying payroll process.
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