For Fabrice Debilly, Vice President of Talent and Culture Digital Services, ensuring that Accor’s Heartists can focus on their careers and continue setting standards in the hospitality industry is at the core of his department’s mission. That’s why he and his team are embarking on one of Accor’s biggest payroll projects yet: a complete global HR transformation with the help of ADP.
What we can do with ADP is really to build a modern, efficient, flexible way to provide HR admin and payroll services to the hotels.
Fabrice Debilly,
Vice President of Talent and Culture Digital Services
Accor Group
Challenges
- Navigating its payroll with an almost one-to-one ratio of vendors, meaning the HR and payroll department is juggling over 40 different systems
How ADP helped
- Introduced a modern, efficient, flexible way to provide HR admin and payroll services to the hotels
- Provide consistent access to payroll data as it was being generated in real time
ADP Solutions
- ADP GlobalView HCM
- ADP Celergo
Happy employee, happy company
Fabrice Debilly knows how important it is for a company’s productivity to keep employees happy. But hospitality is a famously volatile industry, with an above-average turnover rate of more than 50% per year. This percentage has only gotten worse during the pandemic, making it even more crucial to maintain talent. One of the more effective ways of doing this is to ensure that employees across the board get their pay checks on time and in full.
Retaining talent on all levels while the hospitality industry struggles to navigate a massive labor shortage is crucial for success. “You need to provide these people with the most flexible and seamless experience,” Debilly says. “It’s very important to have a very high payroll accuracy to pay people the right amount of money at the right time and to have the full transparency. Otherwise they can just go, and they even won’t say goodbye.”
Bringing everyone under one global umbrella
Debilly’s role at Accor comes with a specific mission, which is nothing less than unifying Accor’s payroll across a global system. “I’m in charge of a global HR transformation program implementing a new global HCM solution, SAP SuccessFactors,” he says. “The second key pillar is implementing the global parallel solution with ADP GlobalView and Celergo in around 30 countries in total.”
The project to streamline payroll across the board begins this year with the teams in France, the UK and China. After that, more implementations are planned for 2024, with the project aiming to be finalized by 2025. “What we can do with ADP is really to build a modern, efficient, flexible way to provide HR admin and payroll services to the hotels,” Debilly says.
Building a case for going global
However, getting to this point wasn’t straightforward. Convincing Accor’s management to invest in global payroll required some work on Debilly’s part. When he first advocated for a global approach, the answer was less than enthusiastic.
Once Debilly proved that he could, with the help of ADP, provide consistent access to payroll data as it was being generated in real time, the benefits of taking a chance on global payroll became clearer and clearer to Accor’s leadership. The partnership with ADP will be a crucial factor for the future success of the project, especially given ADP’s experience with navigating local rules and regulations while working towards global standardization processes.
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