insight
Understanding small business payroll and HR platform pricing transparency
Sometimes, online pricing isn’t the best way to understand cost. Cost is critical when researching small business payroll and HR providers, but online pricing doesn’t always tell the whole story. While some platforms display simple charts or packages online, these rarely reflect the actual cost of ownership for feature-rich, flexible systems like the RUN Powered by ADP® platform (RUN).
Key Insights
When it comes down to small business payroll & HR technology, online pricing doesn’t tell the whole story
Flexible, feature-rich platforms like RUN are customizable and simple online pricing doesn’t accurately reflect their value
ADP chooses to take a consultative approach, learning about a prospect so they can provide a price that more accurately reflects the value it can provide to a small business
Speaking to a representative is an excellent opportunity to discover all of the features of a product and to help ensure you’re getting the value you want for your investment
Why published prices for small business payroll and HR providers can be misleading
Online pricing is easy to browse and compare, but often oversimplifies. Many small businesses discover additional fees later when features, support levels, or setup services aren't included. This is especially true with customizable solutions, where costs vary based on your specific configuration and needs.
Important considerations about HR & payroll pricing:
Online pricing rarely accounts for all variables
While online pricing can be easily read and compared side-by-side, it doesn’t usually capture the range of possibilities in more flexible products. Often, these added costs show up later, which can be frustrating.
Flexible platforms like RUN Powered by ADP require tailored pricing
Because ADP’s products include a range of capabilities and features, we take a different approach to quoting costs for RUN. We find it’s best to speak directly to small businesses so that we can determine a price that reflects your needs and how you’ll use our products.
“The Paychex monthly fees were getting out of hand. The price is what we liked most and made us want to switch to RUN Powered by ADP®.”
Cheryl Bachman, Office Manager / Purchasing Agent, Hillstone Homes, LLC
Speaking with a representative helps you align pricing with your needs
Unlike one-size-fits-all pricing, ADP takes time to understand your business, workforce, and goals. This consultative model leads to more accurate, fair pricing. During the discovery process, ADP gathers key details such as:
- Number and type of workers (W-2, 1099, part-time, contract, etc.)
- Desired pay frequency (weekly, bi-weekly, monthly)
- Payment methods (direct deposit, paper checks, paycards)
- Support level and expert guidance requirements
- Additional features such as timekeeping or benefits administration
ADP’s hands-on pricing process also helps uncover valuable tools or features you might not otherwise know to ask about. Whether it's compliance automation, onboarding workflows, or tax filing support, understanding your goals helps you get what matters most—and helps you avoid paying for features you don’t need.
And because ADP is highly focused on service, support, and delivering a positive customer experience, we’ve created smart guides such as this one for setting up payroll to help customers get started with our products.
Why a conversation with ADP is worth the time
You shouldn’t think of a pricing conversation as a sales call. Instead, consider it a strategic consultation. When you speak with an ADP payroll and HR expert, it's a chance to explain your goals and evaulate whether the platform delivers the functionality you expect. You’ll also get a more accurate understanding of costs and may even learn about other features you might want to consider.
Want to learn more about what goes into small business payroll and HR platform pricing? Check out this help article from ADP.
Frequently asked questions
Do payroll providers charge per employee or a flat rate?
Most payroll providers charge based on the number of employees being paid through their system.
Do I have to sign a contract with ADP?
Yes. When you work with an ADP small business payroll and HR expert, they will help you gather the information you need to build a tailored proposal based on your needs. Once agreed to, you’ll then be provided with a contract.
Is there a charge for running payroll?
Yes, companies providing payroll services will charge a fee when you run payroll. This fee is often calculated by several factors, including the number of workers being paid, the type of worker (W-2 or 1099), pay frequency, payment methods (direct deposit, paper check, paycards, etc., and support levels.
Does ADP charge extra to calculate and file payroll taxes?
Yes, companies providing payroll services will charge a fee when you run payroll. This fee is often calculated by several factors, including the number of workers being paid, the type of worker (W-2 or 1099), pay frequency, payment methods (direct deposit, paper check, paycards, etc., and support levels.
How does ADP’s ROI compare to doing payroll myself?
Full-service tax calculation, filing and deposit are baked into every RUN package. Better still, if ADP makes a payroll-tax filing error, we pay IRS or state penalties resulting from the error.
Is ADP expensive?
RUN Powered by ADP is a small business payroll solution used by over 900,000 small businesses. It has a tiered pricing structure based on features used and is designed to meet the needs and budgets of small businesses.
Take the next step
See firsthand how intuitive and user-friendly payroll and HR management can be. Schedule a conversation with an ADP expert today to compare package options and find the right fit for your business.
ADP has your small business payroll covered
Get Pricing1. https://www.irs.gov/payments/information-return-penalties
