Evaluating payroll and HR platform usability: A user-friendly approach | ADP

Like any technology, the best payroll and HR platforms succeed because they are intuitive and easy to use. However, determining how user-friendly a product is can be challenging. Online reviews vary significantly, with some labeling a product as extremely intuitive while others describe it as overly complicated.

How to evaluate if a small business payroll and HR system is easy to use

First, it’s important to remember that any new technology will have a learning curve. A steeper learning curve during initial use is common. This can often lead users to post negative feedback prematurely. Therefore, relying on just one or two reviews isn't advisable.

Instead, when assessing a small business payroll and HR solutions like RUN Powered by ADP®, consider two distinct user groups:

• Administrators - Users responsible for managing payroll and HR tasks
• Employees - Users interacting with the system for routine tasks like accessing pay stubs, requesting vacation time, clocking in/out, or managing benefits

Administrators and employees who use RUN consistently highlight several usability strengths:

• RUN platform users get a clean and intuitive interface that reduces complexity in daily tasks
• Simple, logical navigation enables efficient workflows within RUN
• Automation minimizes manual tasks and helps to reduce human errors
• Accessibility and mobile-friendliness allow effective use across various devices, both in-office and remotely

Balance user reviews with professional evaluations

While customer reviews on platforms like Google and Reddit offer initial insights, incorporating evaluations from professional, third-party authorities provides more objective and balanced information. Respected entities like G2, Capterra, and TrustRadius regularly assess payroll and HR platforms such as RUN Powered by ADP, Paychex, and Gusto.

The RUN platform, specifically designed for small businesses, frequently receives strong reviews from these third-party authorities. Consistent positive recognition over several years indicates a stable, reliable, easy-to-use system. Notable recent positive reviews include:

• G2 (which recognized ADP as a leader in small business payroll) recently posted a full review of RUN Powered by ADP
• A Capterra review of RUN Powered by ADP

ADP recently enhanced the RUN platform’s usability by introducing ADP Assist, an innovative AI feature that helps users optimize their interactions and get maximum value from ADP’s technology.

“The ease of RUN Powered by ADP® and cost of the platform has helped with time and saving money.”

Patricia Yonkers, HR Manager, Belstel Foods Inc

The importance of demos and guided walkthroughs when considering small business payroll and HR platforms

One of the most reliable methods to evaluate UX/UI effectively is by experiencing a platform firsthand through demos. Demos vary significantly, from self-service interactive experiences and pre-recorded demonstrations and guided walkthroughs with product experts. While all demo types offer some value, engaging directly with an expert is highly beneficial. These guided demos enable you to:

• Ask tailored questions
• Address specific business needs
• Discover critical features and integrations that you might overlook independently

Because RUN Powered by ADP is a sophisticated small business payroll and HR platform, it is recommended that interested businesses set up demo where they can see product features and ask questions.

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See firsthand how intuitive and user-friendly payroll and HR management can be. Schedule a conversation with an ADP expert today to compare package options and find the right fit for your business.

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