GrandCare Health Services is a healthcare provider specializing in at-home, post-surgical rehabilitation. Operating in California, GrandCare’s payroll and HR staff have a complex job in maintaining compliance with state requirements for pay and statements. When Chief of Staff, Jessica McCarthy, joined the organization, she knew she was in the right place to put her 15 years of healthcare leadership experience and problem-solving skills to work.
Our partnership with ADP has made everybody’s life so much easier — no one talks about payroll anymore, and that tells me everything I need to know.
Jessica McCarthy,
Chief of Staff
GrandCare Health Services
Challenges
- Difficulty detailing times, shifts and locations on pay statements was difficult and prone to errors
How ADP Helped
- ADP helped standardize pay statements in a way that was clear and compliant with CA law, enabling them to turn pay accuracy into a recruiting and retention tool.
ADP Solutions
- ADP Comprehensive Services
Business challenges
- Detailing times, shifts and locations on pay statements was difficult and prone to errors
- Employees working across multiple locations added complexity to CA pay statement requirements
- Employees were resigning because they didn’t trust pay was accurate
ADP Comprehensive Services and its team of committed pros helped GrandCare standardize pay statements in a way that was clear and compliant with CA law, enabling them to turn pay accuracy into a recruiting and retention tool.
Vague pay statements were costing them
AThe platform GrandCare previously used for payroll made it extremely difficult to detail hours and earnings on employees’ pay stubs. Even corrections requested by disgruntled employees were based on guesswork since there was little clarity on what was paid through the system or the pay stub. The confusion and frustration were costing GrandCare time, money and even employees.
According to McCarthy, “Employees were resigning because they didn’t believe they were being paid correctly.” In addition to losing employees over incorrect pay, GrandCare was also paying through the nose to run payroll corrections, with the cost of running one manual check correction being equivalent to regular payroll.
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