San Diego-based Amazon Delivery Service Partner (DSP), MA1 Logistics, is committed to it’s philosophy to “move as one.” CEO, Yousef Abraham, has made it his mission to ensure his employees are well-taken care of and have plenty of opportunities for growth and personal development. When he discovered his previous HCM vendor was putting his business at risk, he sought the help of ADP, a well-trusted Amazon partner, to help him navigate Amazon’s strict guidelines so he could continue providing opportunities for his employees.
ADP speaks the same language as Amazon, and that makes it very easy for us to remain compliant.
Yousef Abraham,
CEO
MA1 Logistics, Inc.
Challenges
- MA1 Logistics’s previous vendor was putting them at risk when it came to complying with Amazon’s policies.
How ADP helped
- ADP Workforce Now aligns with Amazon’s strict guidelines and helps MA1 Logistics Inc. remain compliant.
ADP Solutions
- ADP Workforce Now
Life before ADP
Before ADP, we were using Paycom—but we only used them for a few months. Unfortunately, in that relatively brief period we encountered several issues that hindered my ability to regularly comply with Amazon policies. Employees had trouble clocking in and out from the very beginning. In our very first month, we received a “corrective action” from Amazon. This is basically a warning before a breach of contract, and definitely not the best start for a partnership. Whenever we’d reach out for help, Paycom’s service team would only fix about 75 percent of the problem, resulting in even more “corrective action”— this was jeopardizing my standing with Amazon. I knew we needed to make a change.
Making the switch to ADP
When we were with Paycom, we had a lot of support issues. Everyone I talked to was based out of Michigan—we are in California—so we had trouble syncing with the time change. It also wasn’t uncommon to go a few days before hearing back from them. Not being able to receive payroll support when I needed it was a big problem. My employees depend on me to get them their paychecks. Not being able to do this was unacceptable. The support we receive from ADP is top-notch. There is someone available to help 24/7. And that’s huge, especially for the times you need to process payroll outside of normal business hours. They’re there to walk you through everything, step by step. And if I ever did call and they didn’t have the answer, they would always follow up in a very reasonable amount of time — I wasn’t getting bounced around from person to person without getting what I needed in the end. This really speaks to the credentials and qualifications of the people ADP hires. I also love how user-friendly ADP is. Before, our drivers would become confused with their time punches. There were so many errors—sometimes over 50 a day—that I would have to go in and correct. But with ADP, it’s so much easier. If a driver does make a mistake, they can easily go back in and edit it, which saves me time on the backend.
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