Wooster Community Hospital (WCH) is a 173-bed, full-service, acute-care facility serving the residents of Wayne County, Ohio.Recognized ten times as one of the “100 Top Hospitals in the U.S.” by PINC AI/Fortune magazine, WCH offers a complete range of inpatient and outpatient services, including cardiovascular services, comprehensive cancer care, advanced imaging services, total joint replacement, rehabilitation, ambulatory surgery center, walk-in care clinic, pharmacy and much more.
The ADP team was awesome. It was very obvious early on that they knew what they were doing and were more than competent, but more importantly, they had the right attitude. […] It never felt salesy. It really felt like, ‘We have an opportunity here and here’s how we can help.’ Instead of telling us, they kept showing us different ways to meet our needs, and that ultimately set ADP apart.
Danielle Bender,
benefits coordinator
Wooster Community Hospital
Challenges
- Inability to access information for two company codes in a timely manner made it difficult for managers to schedule employees and prevent overtime.
- Employees had no visibility into their own information to make changes or request time off.
- Paper-based manual processes were inefficient, time-consuming and error-prone.
How ADP helped
- ADP helped WCH implement Workforce Manager, making benefits enrollment and use more efficient. The platform also simplified compliance, especially regarding the Affordable Care Act (ACA). ADP helped WCH gain visibility into their nurses’ data, enabling them to schedule people when and where they are needed most.
ADP Solutions
- ADP Workforce Manager
A better way to manage PTO
Healthcare professionals know a thing or two about challenges. For the HR team at WCH, the challenge has been siloed, outdated systems. Managers tracked absences in separate spreadsheets, leaving people without a simple way to view attendance records or accrued paid time off (PTO). Basic tasks like pulling employee lists were difficult. These inefficient systems created issues with the Ohio Public Employees Retirement System (OPERS). OPERS’ calculations are based on credited service hours. Because people couldn’t access their hours, they couldn’t calculate their PTO.
To solve the problem, WCH implemented Workforce Manager by ADP. With the ADP mobile app, 98% of WCH’s people can instantly view their hours. They can access PTO balances and request time off right from their phones. Tedious paper-based processes were eliminated, and the automated attendance tracking improved transparency and accuracy. Benefits Coordinator Danielle Bender praised the efficiencies Workforce Manager brought to WCH. “We were using Kronos, and it lacked flexibility. We were bound by payrolls, so we couldn’t enter information about a pay change until it was time to run that payroll, creating challenges with effective dating. If we needed to change a person’s address, they needed to complete a 12-page document. 12 pages! We really needed to streamline processes.”
Read the full story, click the link below.
