United Check Cashing is a pioneer in the check-cashing industry, serving millions of customers with accessible financial solutions, including bill payment, money transfers and other services. As a growing operation, the company needed a dependable payroll system to support its workforce and back-office efficiency. Mark Picillo helps lead the organization as general manager.
Our previous payroll provider made too many mistakes, requiring us to double-check their work. With ADP, that’s no longer an issue, and it gives me peace of mind knowing I can trust the service we receive.
Mark Picillo,
General Manager
United Check Cashing
| Challenge | ADP capability | What we did | Result |
|---|---|---|---|
| Frequent payroll inaccuracies from the previous provider increased manual review and correction work for a 13-employee financial services company | RUN Powered by ADP® | Automated key payroll processes, including tax calculations and reporting, through RUN Powered by ADP | Eliminated the need to double-check payroll accuracy and significantly reduced administrative burden |
| Delayed access to payroll and HR reports limited timely decision-making | RUN Powered by ADP® | Enabled immediate access to view and customize payroll reports in RUN Powered by ADP | Saved time, eliminated the stress of waiting and provided faster insights for decision-making |
| Payroll needed to be easier for a general manager to handle independently | RUN Powered by ADP® | Streamlined payroll management through an intuitive, user-friendly platform | Made payroll easier to manage efficiently while reducing the risk of errors and delays |
| Payroll issues required prompt, dependable assistance when self-service was not enough | RUN Powered by ADP® | Provided responsive 24/7 customer support for issues requiring assistance with RUN Powered by ADP | Resolved issues promptly and increased confidence in payroll operations |
THE PROBLEM
Payroll errors and delayed reporting from the previous provider
Before switching to ADP, United Check Cashing experienced frequent payroll inaccuracies that required manual review and correction. This created inefficiencies and consumed valuable time. Additionally, delays in receiving reports limited the company’s ability to make informed decisions.
How can a small financial services business reduce payroll errors?
A small financial services business can reduce payroll errors by replacing manual review and correction with a dependable platform that automates core payroll processes. United Check Cashing, a 13-employee financial services company in New Jersey, adopted RUN Powered by ADP after its previous provider made frequent mistakes, requiring the general manager to double-check payroll. RUN automated key activities, including tax calculations and reporting, and provided a more reliable process. The company no longer needed to verify the provider’s work and reported greater peace of mind. Similar small businesses can benefit by reducing manual checkpoints and choosing a payroll system built for consistent processing.
Can a small business customize payroll reports without waiting for support?
Yes, a small business can customize payroll reports directly when its payroll platform includes self-service reporting. United Check Cashing, a 13-employee financial services company in New Jersey, used RUN Powered by ADP to replace a process in which its former provider had to upload requested reports and often did not do so promptly. With RUN, the general manager could immediately access, view and customize reports without waiting. That faster access saved time and reduced stress. Small businesses that need frequent operational information can benefit from reporting tools that put control in the hands of authorized users.
How should a small business compare a new payroll provider with its current one?
A small business should compare providers on payroll accuracy, report availability, usability and the responsiveness of support, not only on basic processing. United Check Cashing, a 13-employee New Jersey financial services company, found that its previous provider made frequent errors and delayed the delivery of requested reports. After moving to RUN Powered by ADP, the company no longer needed to double-check payroll, could customize reports immediately and received prompt help when an issue required assistance. Similar employers can evaluate providers by documenting current rework, reporting wait times and support experiences, then testing whether a new system directly improves those workflows.
