Rosen Group, a 14-person New York PR firm, used ADP to remove payroll friction from managing their hybrid, multistate workforce. Now they have reliable, responsive support for infrequent payroll tasks and practical outcomes that let Lori Rosen focus on clients instead of payroll administration.
One of the reasons we’ve stayed with ADP is because the professional service and reliability factor is something you can’t get just anywhere, especially from a start-up or newer company that hasn’t been in business as long as ADP.
Lori Rosen,
Founder
Rosen Group
| Challenge | ADP capability | What we did | Result |
|---|---|---|---|
| Needed reliable, easy payroll in a fluctuating workforce environment. | RUN Powered by ADP | Provided a dependable payroll platform that helped Rosen Group keep operations running smoothly and people paid on time over a 30-year relationship. | Delivered stability and peace of mind while keeping payroll consistent and timely. |
| Needed support for multistate and hybrid workforce compliance and tax questions. | RUN Powered by ADP | Answered compliance and tax questions about people in different states with quick, reliable, accurate guidance. | Reduced worry about legal, tax and compliance issues for the business. |
| Needed occasional guidance on year-end bonus tax processing. | RUN Powered by ADP | Provided support that walked Lori through bonus tax requirements when she called for help. | She received answers quickly and experienced fast service with minimal waiting time. |
| Forgotten payroll runs created concern that people wouldn’t be paid on time. | RUN Powered by ADP | Helped resolve missed payroll situations quickly so deposits could still be processed. | Direct deposits reached people’s accounts 24 hours later. |
| Needed payroll technology to keep improving without making the platform harder to use. | RUN Powered by ADP | Rolled out continual, gradual enhancements to the RUN platform rather than disruptive changes. | Lori could still find what she needed, and the platform stayed user-friendly. |
How can a small business manage payroll for hybrid employees in multiple states?
A small business can manage payroll for hybrid employees in multiple states by using a payroll partner that can answer state-specific tax and compliance questions quickly and accurately. Rosen Group, a 14-person professional services firm in New York, relied on ADP for that kind of support as some people worked in adjacent states. Founder Lori Rosen said ADP’s answers on compliance and tax questions were quick, reliable and accurate, which reduced her worry about legal and payroll obligations. For small firms with limited internal HR resources, this type of payroll support can make multistate administration far more manageable.
What should a business owner do if they forget to run payroll on time?
If a business owner forgets to run payroll on time, responsive payroll support can help limit disruption and get pay back on track quickly. Lori said there were times she forgot to do payroll and worried about the impact on her people. In her case, ADP helped resolve the issue easily, and direct deposits were in people’s accounts 24 hours later. That example shows why small businesses benefit from a payroll provider that can respond quickly when routine processes break down. For companies where the owner wears many hats, fast issue resolution can protect employee trust and keep operations moving.
How does ADP help with year-end bonus payroll and tax requirements?
ADP helps with year-end bonus payroll and tax requirements by providing support when business owners need guidance on a process they may only handle once a year. Lori said that bonus season is when she usually reaches out for extra help, and that ADP walks her through what to do. She described the service as fast, with very little waiting time. That kind of support is especially useful for small companies that don’t have a dedicated payroll specialist and need confidence that bonus payments and related taxes are handled correctly. It can make complex, infrequent payroll tasks easier to complete without adding internal administrative burden.
