Nucleus Research has named WorkForce Software (ADP) as a Leader within the Workforce Management Value Matrix. This report covers ADP WorkForce Suite and ADP Workforce Manager. Nucleus assessed vendors based on their relative product usability, functionality, and the value that customers derive from the use of their capabilities.
The report is intended to serve as a snapshot of the Workforce Management technology market, inform customers about the specific ways vendors are delivering value and identify what can be expected in the future. The positions include Leader, Expert, Accelerator and Core Provider.
To learn more about ADP’s Workforce Management solutions, please visit adp.com/wfm
Nucleus Noted ADP WorkForce Suite Strengths:
- Offers a balance of usability and functionality, ROI, and has proven capability to manage substantial levels of WFM complexity and automation.
- Provides advanced capabilities for time and attendance, scheduling, labor demand forecasting, fatigue management, leave and absence management, task management, and analytics.
- Holds a reputation for managing substantial levels of WFM complexity that will enable ADP customers seeking advanced capabilities to take advantage of its capabilities while maintaining deep integration with their existing ADP HCM deployment.
- In October 2024, WorkForce Software was acquired by ADP, adding the WorkForce Suite to ADP’s global product portfolio. The move will enable WorkForce Software and its partners to expand customer reach through ADP’s large, established client base.
- WorkForce Software’s reputation for managing substantial levels of WFM complexity will enable ADP customers seeking advanced capabilities to take advantage of WorkForce Suite’s capabilities while maintaining deep integration with their existing ADP HCM deployments.
To learn more about WorkForce Suite, please visit workforcesoftware.com/workforce-suite/.
Nucleus Noted ADP Workforce Manager Strengths:
- Offers a broad range of workforce management capabilities to meet the needs of different organizational sizes across their client base. These features are fully integrated with ADP’s HCM platforms (ADP Lyric HCM, ADP Workforce Now, and ADP RUN), providing customers with a unified experience across HR, payroll and Workforce Management.
- Workforce Manager was placed as the most capable product among those in the Expert quadrant, with key capabilities spanning time & attendance, absence management, scheduling, compliance, analytics.
- This includes self-service through the ADP’s mobile app, which enables employees to complete tasks such as clocking in and out, requesting time off, and swapping shifts. Manager self-service allows frontline leaders to adjust and approve schedules and approve or deny requests.
- Provides analytics dashboards with real-time visibility and AI-assisted decision-making and forecasting and offers industry benchmarks for KPI like overtime and absences.
- Additionally, ADP offers fully managed implementations, helping customers not only achieve quick time-to-value but also address changes in the business, such as M&A, new processes, and growth.
To learn more about Workforce Manager, please visit our self-guided demo.
Here’s a quote from the lead Nucleus analyst:
Nucleus Research’s, Evelyn McMullen, Research Manager: "WorkForce Software, recognized by Nucleus as a leader in Workforce Management for eleven consecutive years, is now part of ADP. The combined organizations provide clients with high levels of functionality, enhanced usability, and ongoing innovation within a unified portfolio of solutions. The addition of WorkForce Software complements ADP Workforce Manager, which is acknowledged as an Expert for its deep, highly configurable capabilities tailored to complex, industry-specific needs. Together, ADP offers clients an integrated experience across HR, payroll, and workforce management, addressing needs from quick deployment to global scalability and complex business demands."
See the results by downloading the Nucleus Research report now!
