The Everest Group PEAK Matrix Report analyzes the changing landscape of health and welfare benefits outsourcing, and assesses the market success and overall delivery capability of service providers based on two main criteria: market impact and vision capability.

Everest Group Resource Process Outsourcing (RPO) PEAK Matrix 2021 Report

Here’s an excerpt from the report:

With its focus on technology, including an expanding portfolio of decision support tools such as AE Snapshot™, AE 365™ and PlanFit, ADP has found considerable success in the health and welfare administration space, particularly with small market clients. Its continued investments in mobile solutions and Robotic Process Automation underpins its vision of driving efficiency and improving employee experience within the benefits space

Anil Vijayan, Practice Director,
Everest Group