Heidelberg USA, Inc. is a key player in the commercial printing industry and has been navigating the competitive workforce landscape with a focus on employee engagement and retention. Director of Human Resources, Jessica Mason, leads initiatives aimed at fostering a positive workplace culture and focusing on the employee experience to improve retention while addressing the unique challenges of a transitioning workforce.
Working with Comprehensive Services is life changing. Everything in ADP is secure and easy to use for our employees, I have the support I need to tackle complex issues, and to me that’s everything. Life is good.
Jessica Mason,
Director of Human Resources
Heidelberg USA, Inc.
Challenges
- There was a pressing need to increase retention following employee retirements
- Manual compensation process and an outdated performance management system made strategic planning nearly impossible
How ADP helped
- With the partnership of ADP® Comprehensive Talent, Heidelberg USA has transformed its talent strategy, addressing succession planning challenges and paving the way for future growth and enhanced employee satisfaction.
ADP Solutions
- ADP® Comprehensive Services
- ADP® Comprehensive Talent
Life before ADP Comprehensive Talent services
Before implementing ADP Comprehensive Talent, a Comprehensive Services talent management offering, the HR department struggled with manual processes and no streamlined performance management system. Employee engagement surveys were difficult to conduct, leading to disconnects in understanding workforce sentiment. With 25 employees retiring within a calendar year, succession planning and retention were top stressors. Reliance on manual spreadsheets for performance management and compensation planning made aligning HR initiatives with organizational goals feel extremely challenging.
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