In 2020, Nickoli Neville, chief operating officer at CaloAesthetics Plastic Surgery Center/CaloSpa Rejuvenation Center, selected ADP as its HR service partner. The client came on board just as the COVID-19 pandemic escalated, and just a few days after being shut down by the state for quarantine. Here’s how Nickoli utilizes ADP TotalSource to streamline its HR functions and help the organization grow.

With ADP, not only do they have the name and the size of the company behind them, but they also understand the 'people factor.' That’s what we enjoy the most and that’s the thing that makes us feel most confident when recommending ADP to our customers. We know that our customers are going to get the same service that we received. That is why we are 100 percent behind our recommendation for ADP for payroll.

Nickoli Neville, Chief Operating Officer
CaloAesthetics Plastic Surgery Center/CaloSpa Rejuvenation Center


  • The company previously had separate payroll and HR providers. The lack of integration and limited HR support led to expensive, time-consuming and inefficient processes.

How ADP helped

  • ADP TotalSource provides comprehensive HR support, including payroll, reporting, benchmarking, talent resources and more.

ADP helped us streamline our HR operations

CaloAesthetics Plastic Surgery Center has been in business for 24 years. We have two businesses, CaloAesthetics Plastic Surgery Center, which provides plastic surgery services, and CaloSpa Rejuvenation Center, which offers aesthetic treatments, day spa services and wellness therapies. I oversee the day-to-day operations of the entire organization, including a growing staff of 70 employees in three locations.

Given our varied operations and multiple locations, we were previously managing three separate payrolls and employee benefits. As a result, there were a lot of opportunities for us to streamline our payroll processes and obtain more accurate reporting — features that were available through ADP TotalSource.

Cost savings and efficiencies

We previously had a separate payroll provider and HR provider that didn’t mesh. In addition, we had a set allotment of hours with our HR provider that we were allowed to use per quarter. From a planning perspective, this was hard to manage because if we were under the hours there was no benefit, but if we were over there was an additional cost. With ADP TotalSource, we have unlimited hours and we utilize our HR business partner all the time. This makes it easy for our executive team and staff. I don’t have the worry of exceeding our hours, and it’s cheaper for us, so it’s a win-win.

Offering more benefits and resources to support employees

A key factor in selecting ADP was its benefits offerings. As an independent business, we now have access to a broad spectrum of Fortune-500 benefits that our employees can choose from, customized based on their individual circumstances. With ADP, there are designated experts, whether it’s benefits, payroll or HR, that we can speak with to support our employees. We didn’t see this level of service from the other companies we considered.

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