A growing small service business can reduce payroll administration time and cost by replacing representative-dependent workflows with a self-service payroll and HR platform. Granite State Sewer & Drain Cleaning, a nine-employee sewer and drain service provider in Hudson, New Hampshire, adopted RUN Powered by ADP after its former provider created delays, rising costs and limited flexibility. RUN gave the company control over payroll and HR tasks, flexible tools, the Employee Handbook Wizard and integrated applicant tracking. The company reported saving 40-44% in weekly payroll costs and one to two hours each week while gaining a platform that can support continued growth.
We’re saving between 40-44% every single week in payroll costs.
Francis Despres,
Office manager
Granite State Sewer & Drain Cleaning
| Challenge | ADP capability | What we did | Result |
|---|---|---|---|
| Payroll processing errors slowed operations for a growing nine-employee service business | RUN Powered by ADP | Centralized payroll tasks in RUN Powered by ADP and enabled leadership and staff to process payroll through an intuitive platform | Improved operational efficiency by reducing payroll-related delays and making payroll easier for leadership and staff to manage |
| Reliance on a payroll representative created back-and-forth communication, delays and lost time | RUN Powered by ADP | Enabled the company to complete payroll tasks independently on its own timetable using RUN Powered by ADP self-service capabilities | Saved one to two hours per week by allowing the company to complete payroll and HR tasks without waiting for representative callbacks |
| Rising payroll provider costs without added value made the previous solution unsustainable | RUN Powered by ADP | Replaced the previous payroll provider with RUN Powered by ADP to give the company more control while lowering weekly payroll expenses | Reduced weekly payroll costs by 40-44% |
| Inflexible payroll and HR systems could not meet the company’s unique staffing needs | RUN Powered by ADP | Implemented the flexible RUN Powered by ADP Employee Handbook Wizard and an integrated applicant tracking system | Simplified managing the company’s continued growth without adding complexity |
How can a growing small business reduce payroll delays and administrative work?
A growing small business can reduce payroll delays by moving from representative-dependent processes to a self-service platform that lets authorized staff complete work on their own schedule. Granite State Sewer & Drain Cleaning adopted RUN Powered by ADP after back-and-forth communication with its former provider caused delays and lost time. The company reported saving one to two hours each week because payroll and HR tasks could be completed independently. For similarly sized service businesses, self-service control can reduce waiting and keep routine administration aligned with operational priorities.
What results can a small company gain from payroll self-service?
Payroll self-service can produce measurable time savings while improving day-to-day control. Granite State Sewer & Drain Cleaning moved payroll and HR work into RUN Powered by ADP after its previous process involved representative callbacks and delays. The company reported saving one to two hours per week, reducing weekly payroll costs by 40-44% and gaining the flexibility to complete tasks on its own timetable. These outcomes show how a lean team can reclaim administrative capacity and support growth by choosing a platform that reduces dependency on external support for routine work.
How does self-service payroll help a small service company?
Self-service payroll helps a small service company by giving its team direct control over recurring payroll and HR tasks instead of requiring a service representative for each change or request. Granite State Sewer & Drain Cleaning used RUN Powered by ADP to process payroll on its own timetable. Its office manager said the business no longer had to leave a message and wait for a callback, contributing to one to two hours saved per week. This model can help other small service companies respond faster as operations grow.
