Banking on culture to drive business success

Founded in 1927, Valley Bank is a regional bank with approximately $61 billion in assets. With a focus on providing the ultimate employee experience, Valley Bank partnered with ADP® on a recruitment and retention strategy that embodies the principles of diversity, equity and inclusion and leverages data and analytics to build an inclusive, high-performing culture where employees are empowered and motivated.

Our partnership with ADP has given us the opportunity to evolve into the bank that we want to be.

Tammy Mata, FSVP, Head of People Resources and Relations
Chief Diversity, Equity & Inclusion Officer
Valley National Bank

Culture is their differentiator

Banking is a business built on relationships. Leaders at Valley Bank recognize that their people are their most important asset and are committed to a culture where everyone counts and people are empowered to make a difference. In fact, their culture has five attributes that they refer to as their “culture non-negotiables.”

Senior Executive Vice President and Chief People Officer, Yvonne Surowiec, says, “It’s our people that make Valley Bank. We’re here for our clients, we’re here for our stakeholders, and most importantly, we’re here for our people. And it differentiates us; we’re an inclusive culture where everyone can make an impact in how they can support the communities we operate in.”

A fully-integrated solution drives engagement and eliminates paper

Valley Bank utilizes ADP’s full HCM suite, from recruiting and onboarding to performance and succession, in support of its talent management strategy. With a fully integrated solution, applicant information flows into the system upon hiring for a seamless onboarding experience. With employee self-service via MyADP and the ADP mobile app, associates can track time and attendance, view payroll and benefits information, access learning to enhance their career and also weigh in on their performance evaluation and career path. With the MyADP portal, leaders now have insights in real time as to how the organization is performing and how they can reward the employees based on their performance.

Driving diversity, equity and inclusion

Valley Bank is focused on ensuring its associates are reflective of the communities in which they work and serve. They recognize that key to ensuring a strong culture is first understanding that culture. Reporting in ADP DataCloud provides the data and analytics to help Valley visualize their associate demographics by region and role. They can spot trends to see where people are transferring to and from, whether they’re they leaving the company and what the average tenure is.

A culture of partnership

Valley Bank and ADP have been partners for over 35 years. When asked what makes it endure, Surowiec remarks, “Our partnership with ADP has been just that, a partnership. Over the years, it’s enabled our HR team to become strategic versus operational, and we’re able to impact the business by providing strategic advice that our leaders need to develop their people and really move the business forward.”

On winning the Culture at Work Award

The Culture at Work Award celebrates an organization that embraces diversity and drives sustained employee engagement through a dynamic, best-in-class workplace culture. Valley Bank is being honored as the recipient of this year’s award for their relentless focus on their people-first culture.

Mata remarks, “Having won the Culture at Work Award makes me feel very proud to be part of this organization. We truly have invested in our people, not only from a technology perspective, but in recognizing, appreciating and rewarding our people. I’m very proud of this.”

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