Industrial Distribution Corporation, Inc., a 158-employee manufacturer, streamlined open enrollment and benefits administration with ADP Workforce Now® and support from its benefits broker through the ADP Partner Advantage program. Facing a complex, time consuming enrollment process, limited vendor support, and challenges collecting employee feedback, the company used automation, Decision Support, Voice of the Employee and self service tools to simplify workflows, improve plan selection and capture real-time employee insights.
Overall, ADP really helps us streamline benefits. It has taken so much work off my plate.
Bliss Bailey,
Human Resources Manager
Industrial Distribution Corporation
| Challenge | ADP capability | What we did | Result |
|---|---|---|---|
| Completing open enrollment was complicated and time-consuming for a 158-employee manufacturer. | ADP Workforce Now® | Implemented ADP Workforce Now benefits technology with Decision Support, Carrier API integration, dedicated implementation support and open enrollment support through ADP Partner Advantage. | Prepared Industrial Distribution Corporation for open enrollment and gave HR more time to focus on employees. |
| Customer support was lacking, requiring HR to constantly follow up with the vendor. | ADP Workforce Now® | Centralized support through ADP Partner Advantage resources, including client-facing customer service, a dedicated executive relationship manager and dedicated service representative support. | Improved support visibility and responsiveness so the client felt supported and HR saved more time. |
| Employees needed an easier way to compare and choose benefits plans during open enrollment. | ADP Workforce Now® | Enabled employee self-service benefits enrollment with Decision Support, providing side-by-side plan comparisons inside ADP Workforce Now. | Empowered employees to review benefit options and select plans based on what mattered most to them. |
| Asking for and managing employee feedback was difficult for HR. | ADP Workforce Now® | Automated employee surveys and feedback collection with Voice of the Employee, helping HR gather insights and understand employee sentiment. | Made employee feedback easier to collect and use, helping HR identify changes to better meet employee needs. |
| Benefits administration created administrative burden for HR. | ADP Workforce Now® | Streamlined benefits workflows in ADP Workforce Now with self-service, reminders, survey collection and dedicated support resources. | Reduced HR workload and helped streamline benefits administration. |
How can manufacturers simplify open enrollment for employees?
Manufacturers can simplify open enrollment by combining benefits administration, employee self-service and decision support in one connected system. Industrial Distribution Corporation, Inc., a 158-employee manufacturer of air conditioners, heat exchangers and fan systems, used ADP Workforce Now to address a complicated and time-consuming open enrollment process. The source describes Decision Support, Carrier API integration, dedicated implementation support and open enrollment support as part of the solution. For manufacturing HR teams with limited time, this approach can reduce administrative friction while giving employees a clearer way to evaluate benefits choices.
How does benefits decision support help employees choose a plan?
Benefits decision support is an AI powered tool that analyzes employee data and delivers personalized recommendations, helping employees confidently choose the right benefits while improving outcomes for employers. Industrial Distribution Corporation employees used self-service features and Decision Support within ADP Workforce Now during benefits selection. The source states that Decision Support provides a side-by-side comparison of plans so employees can select the plan that is the best fit. For employers, this can make open enrollment feel more transparent and less dependent on manual HR explanation for every plan decision.
What outcomes can HR teams expect from better benefits administration?
HR teams can expect better benefits administration to reduce manual workload, improve employee support and make open enrollment easier to manage. Industrial Distribution Corporation used ADP Workforce Now after open enrollment had become complicated and time-consuming. The HR manager described ADP as a partner that gets the company through open enrollment every year and said ADP helps streamline benefits and has taken significant work off her plate. For mid-sized employers, the most practical outcome is often not a single metric but a more manageable benefits workflow for HR and employees.
What HR software features are useful for mid-sized manufacturers?
Mid-sized manufacturers benefit from HR software features that simplify benefits administration, improve employee self-service and make employee feedback easier to collect. Industrial Distribution Corporation, a 158-employee manufacturer, used ADP Workforce Now with benefits self-service, Decision Support, Carrier API integration and Voice of the Employee. The source connects these features to streamlined benefits, better open enrollment support and easier survey-based feedback collection. For manufacturing HR teams that support employees while managing lean administrative capacity, a connected HR and benefits platform can make routine workforce processes easier to manage.
How can a company prepare for open enrollment when timing is tight?
A company can prepare for open enrollment when timing is tight by pairing benefits technology with dedicated implementation and enrollment support. Industrial Distribution Corporation was approaching open enrollment when its broker recommended ADP, and the source states that ADP could deliver a worry-free implementation supported by a dedicated implementation team. The benefits technology suite included Decision Support and Carrier API integration through ADP Workforce Now and related support resources. For employers close to their busiest benefits season, implementation support can be as important as the software itself.
How can HR teams collect employee feedback more easily?
HR teams can collect employee feedback more easily by using a survey tool that lets them push questions to employees and gather responses in a structured way. Industrial Distribution Corporation used Voice of the Employee with ADP Workforce Now to create surveys, gather employee feedback and understand how employees were feeling. The source states that surveys are easily pushed out to employees, helping HR gather important insights. For organizations trying to improve the employee experience, structured survey workflows can turn scattered feedback into actionable input.
