FirstService Residential: Analytics and Benchmarking that Drives Impactful Business Decisions
FirstService Residential is the leading residential community association management company within the USA and Canada with over 14,000 associates.
FirstService was looking to empower the HR team and managers with tools to more efficiently manage their workforce. With the help of analytics, benchmarking and reporting tools they were able to leverage insights and measure benchmarks to compare performance against the industry and increase the visibility of data into their associates’ lifecycles to grow efficiencies. FirstService partnered with ADP to provide real-time access to data, achieve compliance, increase self service capabilities and consistencies with a centralized analytics dashboard and consolidated reporting capabilities to achieve automation and standardization across the organization. Watch the video to learn how executives and managers are using analytics in the areas of payroll, timekeeping, turnover, and more to help drive impactful business decisions.
Annelise Galaup, National Director of Shared Services, FirstService Residential
Lupe Mujica, Chief People Officer, FirstService Residential