Workforce management (WFM) can vary across solutions and industries. A basic or introductory-level WFM solution includes employee time and attendance tracking and may or may not include basic employee scheduling.

More robust workforce management solutions offer a wider variety of options, and include features for planning, scheduling, absence management, and even work tracking.

The right WFM solution can help simplify compliance, improve employee productivity and engagement, facilitate labor and budget planning, reduce operational costs, and boost your organization’s customer service and revenue.

The ideal solution for your company will depend on your industry, workforce attributes, work locations and strategic goals. This guide covers the common components of workforce management solutions and how they can help increase efficiency and productivity, including: