Workforce management (WFM) is at the heart of daily business operations and software solutions that facilitate it are only growing in importance. By 2024, three-quarters of organizations will have identified use cases where human capital management (HCM) solutions are required for optimum organizational agility1. When evaluating potential providers, it’s important to look for the types of capabilities that will enable that agility for your business.

Key considerations for evaluating WFM software

  • Mapping as many of your processes as possible prior to making a buying decision allows vendors to demonstrate how their systems can be configured to fit your specific needs.
  • WFM software must remain relevant and support procedural changes that result from shifts in your organization’s structure or geography.
  • Understanding how changes in laws and regulations are applied is equally important as the capability of the software itself.
  • Successful deployment depends on behavioral changes across your workforce, which means a vendor that includes tailored communication and change management as part of its implementation and ongoing support model will add tremendous value to the overall partnership.
  • Vendors must be able to work in tandem with you and come on location, if necessary, to monitor system utilization and compliance and ensure continual alignment of their solution with your evolving business goals.
  • The mission, vision, values, financial performance, geographic footprints and growth strategies of the vendor should be critically evaluated to determine whether it has the capability and sustainability for organizational evolution.
  • The most successful vendors will strive to stay a step ahead of social and economic trends, as well as legislative and regulatory changes, so they can be an effective business partner and support you with the right features and functionality, at the right time.

1 Ventana Research