From the start, onboarding is as much about human touch as it is about the technical tools. Of course, new employees want to have the right technology and processes to make their first day a smooth one from the “paperwork” side of the equation. But as the research clearly shows, many employers still have a long way to go in what is arguably the most decisive factor in whether or not onboarding succeeds – winning those hearts and minds of new employees, even before they cross the workplace threshold for the first time. The good news is it can be done. But it won’t happen without the appropriate customer-centric technology and process embedded within those three Cs: connection, comfort and culture.