Generative artificial intelligence (AI) is fundamentally transforming how HR will function in both the near- and long-term future. However, the rapid advancement of this technology may pose challenges for businesses trying to effectively implement it.
If you’re struggling to grasp the implications of generative AI in your work, our technical guidebook can help. It covers emerging trends, challenges, use cases and AI solutions available through ADP.
Emerging trends in the use of generative AI in HCM
No matter where you are in the AI journey, it’s useful to know the larger context. You may want to explore how other companies are currently using AI, the power of quality human capital management (HCM) data, emerging legislation on the use of AI in HCM, and what the future of HR will look like with generative AI.
HCM challenges in today’s world of work
HR professionals have been riding a rollercoaster since 2020. They’ve had to cope with tight labor markets, remote and hybrid work arrangements, and employee wellness initiatives. More recent challenges include growing payroll complexities, evolving regulations, difficulties sourcing qualified candidates, a lack of quality data and workflow inefficiencies.
How generative AI can make HCM easy, smart and human
An intuitive, conversational interface, like ADP Assist, can provide contextual insights on every aspect of HR – payroll, time, talent, benefits, recruitment, analytics, reporting and compliance. It anticipates what users want and proactively delivers actionable information in plain language. Ultimately, generative AI simplifies HR tasks, allowing employees, managers and HR practitioners to be more strategic and drive workforce performance.
AI solutions at ADP
ADP Assist is an AI-powered assistant designed to deliver a seamless and intelligent experience across ADP products. It processes natural language requests and understands user intent and entities, ensuring precise and relevant responses.
The system continuously learns from interactions to refine its responses and improve contextual relevance over time. It also has built-in guardrails that monitor all interactions to maintain security, compliance and ethical AI use.
As the power of generative AI grows, ADP remains laser-focused on the human experience. Our product and design principle and philosophy is to provide easy, smart and human technology that empowers HR practitioners, managers and employees to make informed decisions with confidence.
