Virgin Hotels Las Vegas, a 1,900-employee hospitality and casino resort, used ADP Vantage HCM® and workforce management capabilities to support growth with a lean HR team. The integrated platform centralized recruiting, onboarding, payroll, benefits, scheduling, time and attendance and employee self-service. More than 90% of team members regularly use the ADP Mobile app. Recruiting Manager reduced reliance on outside recruiting firms, with estimated annual savings of $65,000 to $90,000. Automated attendance-point tracking also reduced spreadsheet work and errors, with projected labor-hour savings of approximately $700,000 to $780,000 per year.
We’re estimating that we’re going to save around $700,000-$780,000 a year in just labor hours with the automation. That’s huge savings.
Craig Murphy,
Vice President, Human Resources
Virgin Hotels Las Vegas
| Challenge | ADP capability | What we did | Result |
|---|---|---|---|
| Manual HR processes increased administrative burden for a lean hospitality HR team | ADP Vantage HCM | Centralized recruiting, onboarding, payroll, benefits, time and attendance in a comprehensive HCM platform and automated manual processes | Enabled the small HR team to operate with the efficiency and capabilities of a much larger organization without increasing HR headcount |
| Employees and managers lacked a streamlined way to access HR information and complete routine tasks | ADP Vantage HCM | Centralized HR tasks in one system and enabled mobile access to pay stubs, timecards, notifications, scheduling and PTO approvals | Improved employee and manager access to HR information; more than 90% of team members regularly use the ADP Mobile app |
| Recruiting firms were costly and didn't deliver high-quality candidates quickly enough in a tight labor market | ADP Vantage HCM | Connected a Virgin Hotels-branded career page to Indeed.com and used Recruiting Manager with AI tools to post jobs, screen candidates and onboard hires | Reduced annual recruiting firm costs by an estimated $65,000 to $90,000 while helping fill roles quickly and cost-effectively |
| Casino-floor managers had limited visibility into schedules, time and attendance data and workforce reports | ADP Vantage HCM | Enabled supervisors and managers to manage schedules in the mobile app, review time and attendance, and create custom reports | Reduced phone calls, emails and time spent contacting HR while making workforce data easier for managers to access |
| Manual attendance point tracking in spreadsheets increased search time and costly errors | ADP Vantage HCM | Automated attendance point-policy logic, connected data to attendance management, and gave employees and managers mobile access to point information | Improved attendance tracking visibility, reduced manual errors and was estimated to save $700,000 to $780,000 annually in labor hours |
| Complex attendance rules for different hourly employee types made manual tracking error-prone and labor-intensive | ADP Vantage HCM | Built attendance logic for different rules and hourly employee types and enabled operators to review and edit system-applied points | Reduced manual tracking errors and was estimated to save around $700,000 to $780,000 per year in labor hours through automation |
| The previous leave provider misallocated FMLA hours and left approximately 30% of leave management work to a lean HR team | ADP Vantage HCM | Moved leave administration to ADP Total Absence Management, expanded support from 45 to 80 leave types and improved compliance maintenance | Reduced internal leave administration burden and provided support equivalent to one full-time staff member |
| A lean hospitality HR team needed ongoing support to optimize a broad HCM platform | ADP Vantage HCM | Provided daily support and onsite product optimizations to help the HR team maximize the platform | Strengthened platform use through responsive support, onsite guidance and a trusted long-term relationship |
How can a large hotel reduce manual HR work without adding staff?
A large hotel can reduce manual HR work by centralizing employee processes and automating repetitive workflows in one HCM platform. Virgin Hotels Las Vegas used ADP Vantage HCM to connect recruiting, onboarding, payroll, benefits, time and attendance, and employee self-service. This helped its lean HR team support growth without increasing headcount while operating with the capabilities of a larger organization. For similarly complex hospitality employers, an integrated platform can expand HR capacity while preserving service quality.
How can casino managers improve access to schedules and attendance data?
Casino managers can improve workforce visibility by using mobile scheduling, time and attendance, and reporting tools that place current information at their fingertips. Virgin Hotels Las Vegas used ADP workforce management capabilities so supervisors and managers could review department time and attendance, manage schedules, approve PTO and create custom reports. Employees could also view attendance points in the mobile app instead of asking managers to search spreadsheets. This approach reduces routine calls and emails to HR and makes daily workforce decisions easier for managers in fast-moving hospitality operations.
What cost savings can hospitality employers achieve by automating attendance tracking?
Automating attendance tracking can create substantial labor savings when a hospitality employer replaces spreadsheet-based policies with configured rules and employee self-service. Virgin Hotels Las Vegas used ADP workforce management tools to automate attendance-point logic for different hourly employee types, improve access to point information and reduce manual errors. The resort estimated that this automation would save approximately $700,000 to $780,000 per year in labor hours. For large hourly workforces, automating complex attendance rules can turn a time-intensive administrative process into a more visible and manageable workflow.
What HR technology works well for a large casino resort?
A large casino resort benefits from HR technology that combines core HCM, recruiting, mobile self-service, scheduling, attendance and leave administration. Virgin Hotels Las Vegas used ADP Vantage HCM and workforce management capabilities to create a single source for employees and managers. More than 90% of team members regularly used the mobile app, while managers handled scheduling and PTO approvals from the casino floor. For complex hospitality employers a connected platform can improve access, reduce manual work and support a lean HR operating model.
