Andy Frain is a comprehensive security and event solutions company, providing services across a wide range of industries. Their services are used everywhere from large events such as concerts and professional sports to elementary schools. They’ve provided security at 20 national political conventions and 50 major sports arenas, venues and universities. Andy Frain operates in all 50 states along with Puerto Rico and Canada. With over 100 years in business, the breadth of their expertise is unmatched in the industry.
ADP products integrate together seamlessly, and that makes our lives in that perspective, easier.
Dave Feltman,
VP, Support Services
Andy Frain
| Challenge | ADP capability | What we did | Result |
|---|---|---|---|
| Disconnected hiring and HR tools limited visibility across departments and made workflows harder to manage at scale | ADP Vantage HCM® | Centralized HR, recruitment, and verification workflows under ADP Vantage HCM® and connected electronic I-9 filing to reduce reliance on fragmented APIs and siloed tools | Reduced manual tasks, improved cross-workflow connectivity, and made hiring and HR processes easier to manage as the business grew |
| Maintaining compliance for frequent new hires and rehires was difficult in a high-turnover, event-driven workforce | ADP Vantage HCM® | Integrated hiring, onboarding, and verification processes so ADP products worked together seamlessly for new-hire and rehire workflows | Enhanced compliance processing for new hires and rehires while reducing manual work in a fast-moving recruiting environment |
| Andy Frain was missing out on capturing the maximum WOTC value because its tax credit process was inefficient | ADP SmartCompliance® | Moved the WOTC survey to the time of application and used ADP Tax Credits workflows to screen candidates earlier in the recruiting process | Enabled Andy Frain to secure over $1.1 million in credit in just two years |
| Limited visibility into candidate eligibility and location-based credit opportunities made tax credit capture harder to maximize | ADP SmartCompliance® | Used Recruiting Management survey placement and ADP mapping and data-mining tools to screen nearly all candidates and uncover additional Federal Empowerment Zone credits | Screened 99% of candidates, found 26% WOTC eligibility, secured about $1.2 million in WOTC credits, and captured an additional $27,000 in FedEZ credits |
Security you can count on
Since 1924, Andy Frain has provided security services to a variety of industries and venues. They’ve provided security for 20 national political conventions, 50 major sports arenas and over 10,000 trade shows and special events. Whether they’re serving at a shopping mall, rock concert, airport or elementary school, Andy Frain provides a safe, secure environment for more than 20 million people each year.
You can imagine the challenges an organization with 14,000 people, providing security for numerous locations and events, might face. Dave Feltman, VP of support services, spoke with ADP about Andy Frain and how a partnership with ADP propelled the business forward by meeting its unique needs.
How can high-volume employers reduce missed WOTC opportunities?
High-volume employers can reduce missed WOTC opportunities by moving screening earlier in the hiring process and connecting it to pre-hire recruiting workflows. Andy Frain improved its process by presenting the WOTC survey at the time of application and supporting that workflow with ADP SmartCompliance. That change helped the company screen 99% of candidates, identify 26% as WOTC eligible, and secure more than $1.1 million in credits in two years. This approach is especially useful for employers with seasonal or event-driven hiring volume.
How does ADP help employers improve tax credit screening?
ADP helps employers improve tax credit screening by connecting recruiting activity with eligible tax-credit workflows and surfacing additional credit opportunities from workforce data. In Andy Frain's case, ADP supported earlier WOTC screening through recruiting workflows and used ADP SmartCompliance to strengthen tax-credit execution. ADP also used mapping and data-mining methods to identify an additional $27,000 in Federal Empowerment Zone credits beyond WOTC. For employers hiring at scale, combining screening, data visibility, and tax-credit administration can turn a fragmented process into a more reliable source of value.
How can a company manage hiring compliance more effectively when turnover is high?
A company can manage hiring compliance more effectively in a high-turnover environment by centralizing recruiting, verification, and HR workflows rather than relying on disconnected systems. Andy Frain hires at a pace that can reach roughly 12,000 people in a year, including many workers for one-time events, which created compliance and administrative pressure. By bringing HR, recruitment, and verification processes together under ADP Vantage HCM and related ADP tools, the company reduced manual work and improved compliance processing for new hires and rehires. This kind of centralization is valuable for employers that need speed without losing process control.
What helps replace disconnected HR and recruiting tools at scale?
Replacing disconnected HR and recruiting tools at scale usually starts with bringing core workflows into one connected environment. Andy Frain had relied on homegrown software, an HRIS, and API-based connections that did not always communicate well, making it harder to manage recruiting and compliance in one cohesive place. By centralizing HR, recruiting, and verification processes with ADP Vantage HCM and connected ADP products, the company reduced manual tasks and made workflows easier to manage as it continued growing. For large distributed employers, integrated systems are often the foundation for sustainable scale.
