Managers of employees who work from home — whether temporarily or permanently — can benefit from these best practices.

For many reasons, increasing numbers of workers are working remotely. Managing these workers requires a different approach, especially if the remote worker is experiencing a sudden change due to an unexpected event. How can businesses keep productivity and engagement up with a remote workforce?

Play offense

  • Set clear goals and expectations that maintain workers' productivity. Just because they are at home, the responsibilities are the same as if they were in a traditional office – other than maybe the dress code.
  • Be creative in your approach to keeping workers engaged and part of the team. Without the proverbial water cooler, find different approaches to maintaining the team camaraderie and connection.
  • Focus on the people. Everyone will perceive working from home differently and require different approaches from their manager. Not everyone will be happy about the change.
  • Provide and communicate on-line learning opportunities for employees to grow and develop.

Prepare for challenges

  • There is a learning curve for both the virtual worker and the manager leading a virtual team. It won't always work smoothly, especially at the beginning and this is okay. Acknowledge the challenge, ask for ways to lead better, learn and improve.
  • Things that were easy in the office may pose hurdles with a distributed workforce. Is everyone's home equipped with the appropriate technology? Virtual meetings may require advanced planning to make sure that everything is working before the scheduled call.
  • Leading virtual teams requires understanding. You must be tolerant of a ringing doorbell, barking dog, or kids making noise in the background. This doesn't mean you can't coach these issues, as your team member may be unaware of these distractions.

Be agile and engage your talent

Facilitate feedback

  • Leverage real-time communication
  • Offer daily virtual office hours for anyone having issues caused by working remotely
  • Offer presentation and speaking skills training specific to remote communication tools. Working in front of a webcam and microphone can be very different than a PowerPoint presentation around a table.

Stay social

  • It's important for employees to stay connected with one another on a personal level. This is a great time to leverage your employee resource groups to encourage networking and collaboration. Encourage what works best for your culture, examples include a "coffee chat" over video or a virtual "pet happy hour."

Following these three guidelines can help you and your remote team members adjust to a new working environment while maintaining productivity and engagement. Together you can create a positive remote-working experience for both of you, whether the arrangement is temporary or long term.

SPECIAL EDITION WEBCAST

Protecting Your Workforce and Understanding Policies as Your Organization Responds to COVID-19

As employers develop their coronavirus response strategy, they need to stay mindful of attendance and leave polices and regulations, employee privacy, anti-discrimination, and other employment law considerations, while keeping an eye on brand reputation and business communications.

This webcast offers insights and best practices, including:

  • Key HR and business challenges
  • Compliance considerations
  • Leading practices
  • Reliable sources of information
  • Next steps

An on-demand replay of the 35-minute webcast is available on-demand now.

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Tags: Learning and Development Flexible Work Arrangements Talent Management Small Business HR Multinational Articles People Management and Growth Midsize Business Employee Engagement and Productivity Large Business