Finding a Reliable Team to Take on the Big Guys

Finding a Reliable Team to Take on the Big Guys

"Everything with ADP is a lot quicker and easier. The website's nicer than what I'm used to, and they are really quick at answering my questions." - Tina Boes, Office Manager, Molding Solutions

Tina Boes, office manager for manufacturing company Molding Solutions, has seen a lot in her nine years with the company. When working with other payroll companies came with more issues than services, she needed to find an HR solution that could do the job to support her business needs. Hear from Tina as she shares her story below:

Falling Through the Cracks

We're a small company in an industry dominated by large businesses. We can offer a little more competitive pricing, which I think gives us an advantage. But we need to take care of our employees, and we don't have money to waste.

We brought in another company and ADP for quotes. The other company won on price, so we went with them. But then everybody on my team at that company left, and things started to fall through the cracks.

For example, we encountered issues with employee medical contributions and understanding retirement benefits. I believe it was these issues that helped contribute to low participation rates in our FSA and 401(k) plans.

Another miss for us was the lack of guidance around employment best practices. When we presented any questions around termination they would instruct us to contact our employment lawyer. We were basically paying for a service that was missing something important to us.

A Lot Quicker and Easier

Then Brooke with ADP walked in at the perfect time. She gave me a quote that beat what I was getting on both pricing and services. We decided to go with it.

Now, I have my own team I can contact about our ADP services, like benefits and 401(k) offered by the ADP Retirement Services team.

And, a few weeks after we signed up, Brooke told me ADP was now offering access to a third-party provider of prepaid legal services, and I jumped at it. Luckily, we haven't had to use it yet, but it's great to know it's there, if needed.

Everything with ADP is a lot quicker and easier. The website's nicer than what I'm used to, and they are really quick at answering my questions.

Between the services they offer and the money they are saving us, ADP is definitely a better fit for us.

Molding Solutions

  • Location: Grand Haven, Michigan
  • Industry: Manufacturing
  • Established: 2016
  • Employees: 32
  • Website:
  • Business Challenge: A relationship with an ADP competitor went sour after too many contacts left and services weren't delivered, prompting Tina Boes to look for a solution for her business needs.
  • How ADP Helped: ADP® provided a reliable team of contacts who could deliver on promises while saving the company money.

What Others Say

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Listen and Learn

HR{preneur}, a podcast by ADP's Small Business Services, is designed to help you get the insight you need in order to tackle day-to-day workplace issues. In each episode, you'll hear from industry experts about the latest in HR, such as the #MeToo movement, evolving marijuana laws, and more. Each episode will be between 10 and 15 minutes long, but full of practical advice. Find the podcast on iTunes or visit the HR{preneur} podcast page on Podbean.

NOTE: Case studies are illustrative only and do not imply an endorsement of any particular product or service. Each employer's situation is unique and results may vary. This client was interviewed in November 2018.

Only registered representatives of ADP Broker Dealer, Inc (ADP BD) or, in the case of certain products, of an external broker-dealer that has executed a marketing agreement with ADP, LLC, may offer and sell ADP retirement products and services or speak to retirement plan features and/or investment options available in any ADP retirement product. Nothing in these materials is intended to be, nor should be construed as, a recommendation for a particular situation or plan. ADP Is not affiliated with LegalShield.

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