Payroll is a significant source of risk for HR. According to the ADP Research Institute® report, Trends in Wage and Hour Litigation Over Unpaid Work Time and the Precautions Employers Should Take, 90 percent of employment law class actions filed in the U.S. are related to wage and hour issues. And the DOL reports that, in 2016, $266 million in back wages were recovered.
Managed payroll has come to represent technology — with or without business process outsourcing (BPO). It can minimize the errors that result in unpaid wages and other risks. Here are six common questions that can help you navigate the complex options around technologies and vendors.
1. What Are the Options for Managing Payroll?
Historically, the term "managed payroll" refers to BPO. It refers to hiring a vendor to execute employee pay. However, confusion arises because "managed" has been used to describe some payroll management systems. HCM technology for payroll varies significantly, but may offer automation, tools for global compliance and interactive insights.
A payroll system that's described as "managed" may not allow you to outsource your business processes, depending on the vendor. Because of the many ways the term "managed" is used by HCM vendors, making a distinction between processes and technology is crucial.
2. How Does It Benefit HR Departments?
Cloud-based HCM technology can streamline and automate global payroll. The specific benefits vary but could include:
- Real-time expertise on global compliance requirements
- Reporting and analytics
- Transparency and global collaboration
Using cloud tech as an intermediary platform for outsourcing payroll execution can yield expert guidance on tax and compliance, vast reductions in the internal resource requirements and flexibility.
3. Does It Require a Technology Overhaul?
There's a great deal of variation in the current landscape of cloud-based technologies for payroll management. Some vendors require customers to purchase a comprehensive suite for HCM. Some can act as one component of a unified HCM suite, and can also be integrated seamlessly with an existing system of record, allowing organizations to achieve flexibility and easier transition.
4. Is There Flexibility for Unique Business Needs?
Not every organization who advertises managed technologies for payroll offers the possibility for their customers to outsource managed services. In fact, some solutions aren't designed to act as an intermediary platform, even if their client has a preexisting relationship with vendors to manage their payroll. In contrast, integrated global payroll solutions offer clients access to a number of options, which include in-house management, managed services or global management.
5. Are There Compliance Risks?
While cloud-based tech can offer security advantages, your risks depend on your vendor. Some vendors use a third-party vendor to perform implementation, tasked with pulling your customized rules for meeting compliance requirements into the cloud intact. HR leaders should understand that, in those cases, the technology used to "manage" payroll may still require manual, internal efforts for compliance. On the other hand, others automate the compliance process with real-time updates to the cloud from a global network of thousands of experts.
6. What Questions Should Guide Vendor Selection?
The right technology for payroll management will enable your business to achieve the necessary balance of control and automation. It'll also allow you to achieve flexibility in your HR technology ecosystem and BPO models. When evaluating technology options, HR leaders should understand how choices affect their risks and resource commitment. The following questions could be a helpful guide for interacting with vendors and understanding your options:
- Who owns the responsibility to update compliance and governance data?
- Is this a managed transition or does it require dedicated resources?
- Are you able to estimate costs or does it depend on the partner used for cloud hosting?
- How does your system support compliance reporting?
- What's your process for quality assurance and testing post-implementation?
- What's your downtime (a measure of software reliability)?
- Who's responsible for ensuring the security of your payroll data post-implementation?
Managed Processes Should Be Simple
Payroll has never been easy, and changes in the compliance, technology and terminology landscapes have made it more complex. For HR leaders considering the value of cloud-based technology for payroll automation, understanding the significant variation in enterprise vendor solutions is an important step toward risk reduction and efficiency.
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For more information, download the full (and free) ADP Research Institute® report: Trends in Wage and Hour Litigation Over Unpaid Work Time and the Precautions Employers Should Take.
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