A Non-Profit Gains Real-Time Staffing Visibility Through Integration

diverse group of adults in a room with chairs in circle

Operation PAR is a non-profit organization that treats addiction and substance abuse. They serve roughly 13,000-15,000 participants per year and have multiple locations across eight counties on the west coast of Florida. With over 440 employees, maintaining a holistic view of staffing felt practically impossible.

Unquantified staffing issues

In 2020, Operation PAR experienced severe staffing challenges that pushed them to look for a better way to manage their workforce.

Because of their status as a non-profit organization, accessing their staffing data is critical for obtaining grants and funding. "We needed to be able to quantify our staffing shortages and our vacancy rates, but we didn't have any real data accessible to back up our needs," said Jim Miller, COO, Operation PAR.

Before finding a solution, they tracked their staff on 45 spreadsheets. Ensuring they were current required constant manual inputs, making end-to-end staffing visibility extremely tedious, time-consuming and often delayed.

Their long-standing partnership with ADP was strong and had continued to evolve over the prior 22 years. So, when they were looking for a solution that would integrate with their payroll platform and accommodate their needs, they turned to ADP Marketplace to find one.

They found Built for Teams®, an integrated solution that provides a holistic lens through which they can view their organization's staff.

ROI — the cost of time

"Having the number of open positions at your fingertips in real-time is so valuable," said Rich Neubert, CHRO, Operation PAR. "It makes a huge difference in our decision-making because of the cost of the time it's saving us."

Because Built for Teams is fully integrated with ADP Workforce Now, data syncs automatically every single day and can sync more often if needed. When roles become vacant or filled across any of their locations, HR staff members have visibility almost immediately, so instead of working through a list of updates before making a staffing decision, the data is available on demand, drastically speeding up the process and providing end-to-end visibility of staffing.

Developing a strategic recruiting plan

The Built for Teams integration with ADP also provides historical data, allowing Operation PAR to easily track staffing trends over time. HR Director May Carnal said, "We've been able to focus on our recruitment strategies more. That's huge because it helps us set priorities depending on how long certain roles have been vacant or their turnover rate."

The holistic lens provided by the ADP and Built for Teams integration has shifted Operation PAR's staffing strategy from reactive to proactive, and that's something they don't plan on changing any time soon.

Download the case study for a more in-depth review of business challenges and solutions.

Quick Facts

  • Company: Operation PAR, Inc.
  • Headquarters: Pinellas Park, FL
  • Industry: Non-Profit/Social Services
  • Employees: 440
  • ADP products: ADP Workforce Now®, ADP Marketplace
  • ADP Marketplace partner: Built for Teams

About ADP Marketplace

ADP Marketplace is a digital HR storefront that enables you to connect and share data across all your HR solutions. Simplify your HR processes, reduce data errors and drive your business forward. Learn more at