ADP has been named a Leader by NelsonHall in its Payroll NEAT Assessment 2025 in all categories, including Payroll Services (Overall), Smart Digital Capability, and Multi-Country Capability.
The NEAT defines Leaders as vendors that exhibit both a high ability to deliver immediate benefit and high capability to meet future client requirements. Vendor scores are based on extensive market analysis and feedback from interviewing vendor clients, principally in regard to the client perception of the vendors’ ability to support innovation, transformation, and meeting clients’ future payroll needs.
NelsonHall is a globally respected analyst firm known for its data-driven NEAT evaluations that assess both current performance and future readiness. Being named a Leader by NelsonHall reflects ADP’s ability to deliver results, drive innovation, and serve as a long-term strategic partner in the payroll space.
NelsonHall Noted ADP Strengths:
- Longevity: A 75-year history of delivering payroll with strong brand recognition as the largest payroll provider in the U.S., providing payroll and HCM solutions to 41m employees globally and with deep specialism in U.S. payroll (paying 1 in 6 American workers).
- Expertise: Expertise in supporting global compliance and security, and balancing compliance and security with innovation.
- Solution Scale: Ability to support all sizes of organizations with a comprehensive suite of payroll services, including a range of outsourcing service levels for adoption, albeit U.S.-centric.
- Reach: Directly services 63 countries with ADP staff for payroll processing, a history of frequent acquisitions to continually expand country capability, supported by local payroll partners to extend its offering to ~140 countries if required.
- Intelligent Payroll: Provides one of the most mature digitally-enabled payroll services offerings in the marketplace, with a significant number of ADP Assist scenarios launched, with artificial intelligence, ML/NL, processing-enabled UX capabilities, embedded with recommendations, analytics, and insights.
- Mobile Access: ADP Mobile app offering brings a rich service and a high rating of 4.7 out of 5 stars on the Apple App Store (from ~3.4m reviews).
- Data and Insight: Provides one of the most robust HCM data warehouses, drawn from across its client organizations through its ADP DataCloud solution, enabling clients with actionable HR and payroll insights for proactive decision support and benchmarking.
- Open Architecture: Open HCM approach through the ADP Marketplace offers access to developers, system integrators, and other HRM applications, providing customers access to a broad range of extended services.
Here’s a quote from a lead NelsonHall analyst:
“ADP is a Leader across all market segments for its ongoing innovation, high level of service quality and powerful payroll technologies, including AI. ADP’s leadership position also reflects its ability to demonstrate client value to all sizes of organization with robust processes and security on a global scale.” – Liz Rennie, HR & Talent Transformation Research Director, NelsonHall
See the results by downloading the NelsonHall report now!
