Kathy, the office manager of 702 Dentist, has been on quite a journey with her dental practice, navigating the ups and downs of a rapidly changing healthcare landscape and accelerated growth. After the pandemic, her business saw an incredible boom, but that growth came with its own set of challenges.
Working with ADP has transformed our approach to growth. It’s not just about filling positions; it’s about finding people who truly align with our values and culture. I’ve learned that when we invest in understanding our team and bringing in the right fits, we create a thriving environment where everyone can excel.
Kathy Schweiger,
Office Manager
702 Dentist
Challenges
- Kathy faced the whirlwind of doubling her client base within just 18 months.
- The practice dealt with high turnover, as some new hires didn’t fit in with the tight-knit culture and team.
- Kathy was tasked with keeping morale high while trying to find and train the right people, all while keeping daily operations running smoothly.
How ADP helped
- The partnership with ADP transformed Kathy’s approach to growth. Now they lean on an expert ADP partner who has helped them refine their recruiting and hiring practices. This has resulted in a company that feels like a true team rather than just a group trying to keep up with work.
ADP Solutions
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The growth challenges 702 Dentist faced
As 702 Dentist expanded, the team quickly learned that expanding isn’t as simple as just hiring more people. High demand for their services meant lots of quick hiring, which was necessary to keep operations moving, but led to a spike in turnover when some hires didn’t mesh with the team’s culture. “We were spending weeks on interviews only to have people leave within months,” says Kathy. “This was costing us thousands of dollars in recruitment and training expenses and countless hours of interviewing and training.”
