Lehigh White Cement Company, a 208-employee manufacturer operating across multiple states, partnered with ADP TotalSource to address recruiting, retention, payroll administration and complex compliance needs. ADP® provided a full-service HR model that combined benefits support, payroll, compliance expertise and employee self-service. The company reported about 86% benefits participation, compared with about 60% cited for many companies, and connected that participation with improved retention. Employee access to pay and benefits information also reduced routine HR inquiries. As Lehigh White Cement expanded and absorbed other companies, its HR team remained the same size while supporting organizational growth.
I don’t have to worry about internalizing compliance functions. If we didn’t have ADP’s external expertise, it would be catastrophic.
Cesar Zapata,
HR VP
Lehigh White Cement
| Challenge | ADP capability | What we did | Result |
|---|---|---|---|
| Attracting and retaining top talent was difficult without a strong benefits offering. | ADP TotalSource | Delivered better benefits for their people plus benefits administration. | Helped improve recruiting, retention and benefits participation across the workforce without creating more work for their internal team. |
| Employee turnover created strain for internal teams and affected customer relationships. | ADP TotalSource | Helped strengthen the employee total rewards through competitive benefits offerings. | Increased ability to attract and retain people who contribute to long-term business success. |
| A lean HR team was overwhelmed by payroll, benefits and other HR administrative responsibilities. | ADP TotalSource | Took on benefits administration, supported payroll and HR management through a fully integrated platform. | Enabled HR leaders to focus on strategic initiatives and business growth. |
| Multistate operations and union-related requirements created complex employer compliance challenges. | ADP TotalSource | Provided compliance expertise integrated with payroll and HR administration. | Increased confidence in compliance while helping reduce risk and administrative burden. |
| The company needed expert guidance to navigate evolving employment regulations. | ADP TotalSource | Provided compliance support and access to HR, legal and compliance expertise. | Helped leaders make informed decisions and stay ahead of compliance requirements. |
| Employees struggled to access information about benefits, pay and personal data. | ADP TotalSource | Provided employee self-service tools through web and mobile access. | Made it easier for their people to find information and manage HR tasks independently. |
| HR leaders spent significant time answering routine employee questions. | ADP TotalSource | Centralized employee information, pay, benefits and time data in one place. | Reduced routine administrative inquiries and freed time for higher-value work. |
| The business wanted to grow without continually expanding its HR team. | ADP TotalSource | Acted as a strategic HR partner with expertise, technology and ongoing support. | Helped the organization scale and absorb new growth while maintaining a lean HR team. |
How can ADP TotalSource help businesses attract and retain employees?
ADP TotalSource helps businesses offer better benefits and HR support that can strengthen the employee experience. Competitive benefits and a strong workplace experience can help improve recruiting outcomes and employee retention.
How does ADP TotalSource support businesses with complex compliance requirements?
ADP TotalSource provides access to employment-related compliance and legal guidance and risk management expertise to help employers navigate changing regulations. This support can be especially valuable for organizations operating across multiple states or managing specialized workforce requirements.
Can ADP TotalSource help a lean HR team do more without the need to expand their internal team?
Yes. ADP TotalSource helps reduce administrative burdens by supporting payroll processing, benefits administration, compliance-related activities and other routine HR functions. This allows HR professionals to focus on strategic priorities that drive business growth.
How can employee self-service tools improve the employee experience?
Employee self-service tools give people convenient access to information such as pay, benefits, time and personal details from a single location. This can improve accessibility, reduce HR inquiries and make everyday workforce tasks easier to manage.
