ADP Named AI HCM Market Leader in ISG Research 2026

ISG named ADP as an Overall Leader for ADP Lyric HCM and ADP Workforce Now in its HCM Suites Buyers Guide and AI HCM Suites Buyers Guide 2026 evaluations. In addition, ADP has been recognized as a Customer Experience Leader in the HCM Buyers Guide and AI HCM Suites Buyers Guide and an Exemplary Provider in the HCM Suites and AI HCM Buyers Guide reports.

ISG evaluates vendors on two axis – Product Experience and Customer Experience. Exemplary (upper right) represents those that performed the best in meeting the overall Product and Customer Experience requirements. The AI in HCM Buyers Guide assesses the products and features across a broad range of AI in HCM capabilities that support automation, decision support, personalization, and intelligence across HR and workforce processes.

This research is a distillation of over a year of market and product research efforts by the ISG analyst team. The reports are structured to provide an overview of areas commonly covered in the RFP process to provide an independent perspective from a market expert during the buying process.

ADP Strengths:

Customer Experience Value – ISG positioned ADP as an Overall Leader for Customer Experience for AI HCM based on strong customer feedback, showing ADP performing better than twelve other vendors for being deeply committed and dedicated to customer needs. ADP demonstrated strong customer advocacy and a clear investment in successful outcomes. Leaders are able to show customer validation and demonstrate ROI measurement along with proactive lifecycle engagement.

Here’s a quote from the lead ISG analyst:

“ADP's leadership in AI-enabled HCM reflects its ability to embed intelligent assistants and personalized recommendations directly into the flow of work. This empowers employees and managers to get answers, take action and make informed decisions without navigating complex systems. ADP positions its customers not just to implement technology, but to extract meaningful, measurable outcomes that elevate the entire HR function.” - Matthew Brown, Research Director, Human Capital Management, ISG Software Research

ISG Buyers Guide AI human capital management vendor matrix comparing customer experience and product experience. ADP is positioned in the upper-right Exemplary quadrant, indicating leadership in both measures.

ISG Buyers Guide ranking of AI human capital management providers by customer experience. ADP and Oracle are tied for the top position and rated as Leaders, followed by SAP, UKG, HiBob, Workday, and Dayforce.