ADP has been named an Exemplary Provider and Leader across multiple categories in the ISG Buyers Guide for WFM Suites 2026, including AI Workforce Management, Healthcare Workforce Management, Manufacturing Workforce Management, Retail Workforce Management, and Workforce Management Suites. ADP WorkForce Suite was also named an Exemplary Provider in Healthcare Workforce Management, Manufacturing Workforce Management, Retail Workforce Management, and Workforce Management Suites.
The ISG Buyers Guide evaluates software providers using the Value Index methodology, a two-decade approach that simulates an enterprise-class RFI to deliver quantitative ratings and rankings across Product Experience and Customer Experience. Providers are included based on inclusion criteria, not participation, and research is conducted independently without bias.
An Exemplary Provider is placed in the upper-right quadrant of the ISG Quadrant, reflecting performance above the median in both Product Experience (X-axis) and Customer Experience (Y-axis). Leader designation is awarded to providers ranking in the top three overall within a category.
ISG highlighted ADP WorkForce Suite Capabilities:
- Core Workforce Management: The platform covers time and attendance, absence management, scheduling, compliance, and analytics, built on ADP's partnership with UKG and integrated within ADP Lyric HCM and ADP Workforce Now.
- Unified HCM Integration: ADP Workforce Manager delivers a unified user experience across HR, payroll, and workforce management, including self-service through the ADP mobile app for clocking in and out, requesting time off, and swapping shifts.
- Employee Self-Service: Employees can access scheduling, time-off requests, and shift swapping through the ADP mobile app, giving frontline workers control over their day-to-day workforce needs.
- Manager Self-Service: Frontline leaders can adjust and approve schedules, manage employee requests, and access real-time visibility into workforce data.
- Analytics and AI Forecasting: The platform includes analytics dashboards with real-time visibility, AI-assisted decision-making and forecasting, and industry benchmarks for KPIs such as overtime and absences.
- Compliance and Configuration Tools: Rules engines, configuration tools, educational resources, and expert compliance consultation help customers stay current with regulatory changes across federal, state, and local jurisdictions.
- Fully Managed Implementations: ADP offers fully managed implementations to help organizations achieve time-to-value and address business changes such as mergers and acquisitions, new processes, and growth.
Here's a quote from the analyst:
Matthew Brown, ISG WFM Research Director:
"ADP Workforce Manager and ADP WorkForce Suite earned Exemplary and Leader designations in the ISG Buyers Guides™ for Workforce Management 2026 across Healthcare, Manufacturing, Retail Workforce Management, and Workforce Management Suites. Both products achieved these designations with a dual-product portfolio in this Buyers Guide™. Notably, both products earned Leader status in Customer Experience across every shared category."
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