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Support for Client Administrators

Still Need Help?

For immediate assistance:
If you're a client, contact your local service center.

Forgot or don't know your service center?
If you are a Small Business, visit the Small Business Client Support section to locate your Regional Support Center’s phone number.
All other Administrators, please submit a service center request and we will get back to you.
Submit Request

If you're an employee, contact your employer.


FAQs

Form W-2 and 1099: What are the deadlines?

  • Before or on December 31: Verify the W-2 shipping address for the company
  • Second and third week in January: W-2 and 1099 Delivery
  • January 31: Deadline to distribute W-2s and 1099s to your employee and contractors

What are the deadlines for Form 1095-C?

  • May 31 (or June 30 if filed electronically): Deadline to file Form 1095-C and Form 1094-C with the IRS
  • March 31, 2016: Deadline to distribute Form 1095-C to your employee and contractors

For more information, read our Form 1095-C Guide for Employers.


Former ADP Clients with Agency Notice?

If you are a former ADP client and have an agency notice please send it directly to agencynoticesetup@adp.com. They will create a tracer and work with the agency on your behalf. For any other items please contact your previous service center.


Reset an Employee Password

Reset an Employee Password?
If are unsure how to reset your Employee Password or Access, please visit the Help and Support page for your product for reset instructions found on our User Login page.

How to Reset an Employee iPay Password
Please use the following procedure when an employee is unable to reset their own password. Note: You must be the Security Master in order to be able to reset the password.

Step 1 – Go to https://ipayadmin.adp.com website
Step 2 – Click ADP Security Management Services
Step 3 – Under Quick Links select Reset a User’s Password
Step 4 – Perform a search by entering one of the following:

- The employee User ID
- Employee Last Name and Employee/Associate ID
- Email address

Step 5 – Click Search
Step 6 – Click on the User Name
Step 7 – Click – Reset Password. A confirmation email will be sent to the employee containing a temporary password.


Payroll Schedule

Can payroll be run on a bank holiday?
Yes. ADP Payroll Service Centers are open every day of the year. Please note, due to some financial institutions’ holiday schedules, funds for your employees may be impacted. Please adjust accordingly to prevent delays.


Small Business Client Support

Employees: Please visit the Employee Support section.

Client Administrators: Please have your client ID number available when calling. Get online support or contact your Regional Support Center:


Product Support

Login and support help for ADP products: 844-227-5237

401k / Retirement Login & Support
ADP® iPayStatements Login & Support
ezLabor Manager Login & Support
RUN Powered by ADP® Login & Support
ADP Resource® Login & Support
ADP TotalSource® Login & Support
ADP Workforce Now® Login & Support
ADP Vantage HCMSM Login & Support
ADP GlobalView®
ADP Streamline® Login & Support
ADP SmartComplianceSM Login & Support

Online Support

Employees: Please visit the Employee Support section.

Client Administrators:

Log in to your product:  User Logins

Visit the Bridge, ADP’s client community for payroll, tax and HR professionals:  thebridge.adp.com

Still need help: Contact your service center. Not sure of your service center contact information, call ADP product Login and Support Help Center: 844-227-5237.