Work Health Solutions is an occupational health care business based in San Jose, California. They’re focused on creating proactive, customized solutions to keep workspaces healthy, safe and productive, so employees can thrive and reach their full potential.
Work Health Solutions needed a partner to efficiently implement a system that could meet the complex HR needs of their growing business.
After a sustained run of poor customer service with our prior payroll provider, we made the decision to move to ADP. It was a complex lift under tight deadlines, but it has been executed exceptionally well.
Dean Friders,
Chief Solutions Officer
Work Health Solutions
| Challenge | ADP Capability | What We Did | Result |
|---|---|---|---|
| Previous PEO platform could not keep up with the rapid growth and expanding HR needs | ADP TotalSource® | ADP provided the solution and implementation expertise to get the new system set up and running | Work Health Solutions gained a system it could trust for its expanding needs, and could stay focused on meeting patients’ needs |
| Disconnected legacy tools prevented cross-department data visibility | ADP TotalSource® | ADP TotalSource was implemented as a comprehensive solution with self-service access and a UI/UX that surfaces critical information | Leadership gained visibility into crucial data, improving risk and compliance oversight |
| Poor customer service from the prior payroll provider left the team without reliable support | ADP TotalSource® | ADP stepped in with the ideal solution and the expertise to set everything up and support the transition | The move to ADP was executed exceptionally well despite tight deadlines |
| Rapid head count increases created a need for a flexible PEO platform that could scale quickly | ADP TotalSource® | ADP TotalSource was implemented as a comprehensive PEO solution for a fast-growing organization | Work Health Solutions had a platform positioned to support large staffing increases on short notice |
| The business needed to preserve existing provider relationships while improving benefits | ADP TotalSource® | ADP maintained the same health care providers and added long-term disability coverage to the benefits package | Work Health Solutions received lower benefits costs than with its previous vendor |
| Switching systems under tight deadlines risked a painful, confusing implementation | ADP TotalSource® | ADP’s sales and implementation teams collected employee data, loaded it, handed over the configured system and provided transparent status visibility throughout the process | The transition was smooth, manageable and efficient, even under deadline pressure |
How can a growing health care company fix disconnected HR and payroll systems?
A growing healthcare company can address disconnected HR and payroll systems by moving to a single platform that gives leaders centralized visibility into workforce data. In Work Health Solutions’ case, the business had tools that were disconnected across departments, which limited data visibility. After implementing ADP TotalSource, the company gained a self-service option and a user experience that surfaced the information leadership needed without extra hunting or guesswork. Dean Frieders said that visibility made a material difference for teams managing risk and compliance. For organizations experiencing similar growth, consolidating systems can reduce fragmentation and improve decision-making across departments.
How does a PEO platform help leadership gain better visibility into compliance risk?
A PEO platform can help leadership manage compliance risk by making important workforce and HR information easier to access and interpret. In this testimonial, Work Health Solutions implemented ADP TotalSource as a comprehensive solution with self-service access for leaders. Dean Frieders specifically highlighted the platform’s UI and UX, saying it surfaced exactly what mattered without hunting or guesswork. He also said that level of visibility made a material difference for leadership teams managing risk and compliance. While the source does not list every reporting element in detail, it clearly shows that better visibility was a core benefit of the platform. Similar organizations often look for that type of visibility when evaluating modern PEO systems.
Can you keep your existing health care providers when switching to a new PEO?
Yes, it may be possible to keep existing health care providers when switching to a new PEO, depending on the implementation and plan design. Work Health Solutions was able to maintain the same health care providers it had been using during its ADP implementation. The company also added long-term disability insurance to its dental, vision, and life insurance offerings, yet ADP still delivered lower benefits costs compared with the previous vendor. That combination matters because employers often worry that a provider change will force disruptive tradeoffs in coverage or cost. This example shows that a transition can preserve continuity while still improving benefits for a growing organization.
What HR outsourcing approach works for occupational health companies with fast-changing staffing needs?
For occupational health companies with fast-changing staffing needs, an HR outsourcing approach should be flexible enough to support rapid growth, provide clear operational visibility, and avoid creating extra administrative burden. Work Health Solutions, an occupational health care business, described moments when employee counts ramped by hundreds with relatively short notice. The company implemented ADP TotalSource as a comprehensive solution and emphasized the value of self-service access and visibility into critical data for leadership. It also benefited from a well-managed implementation process and lower benefits costs. For healthcare-related employers facing variable staffing pressure, a scalable PEO model can help balance growth demands with compliance, benefits, and operational continuity.
