NelsonHall identified ADP as a Leader in its HCM Technology and GenAI NEAT 2025 evaluation for both the small business and mid/large market segments. The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) identifies vendors that are Leaders, High Achievers, Innovators or Major Players. Leaders are vendors that exhibit both a high ability to deliver immediate benefit and a high capability to meet client future requirements. NelsonHall evaluated ADP Workforce Now, ADP Lyric HCM and ADP iHCM.
“ADP is recognized as a leader in the HCM technology market for the scale, maturity, and flexibility of its platform ecosystem, which is increasingly AI-driven. Through embedded GenAI capabilities such as ADP Assist and a modular, globally compliant architecture, ADP enables intelligent automation across the enterprise, mid-market, and SMB segments. The integration of solutions such as ADP DataCloud and WorkForce Software further strengthens ADP’s differentiation in global workforce management, compliance, and advanced analytics.”
DeeAnna Warrington, Principal Analyst, NelsonHall Research
NelsonHall recognized ADP for the following strengths:
- Strong reputation – ADP has a strong reputation in delivering payroll and HCM technology at scale across industries. With tight integration and alignment of global technology and services, such as GlobalView, ADP provides payroll processing across 140+ countries.
- Innovation – With a portfolio of GenAI and AI-based cloud-native full-suite HCM technology platforms that are mobile-first by design and integrated across modules, ADP offers a range of targeted solutions for buyers across each market segment, including multinational corporations.
- Mature Portfolio – ADP offers a highly mature portfolio of extended digital HCM solutions to complement and enhance its HCM technology and HR services offerings, including ADP DataCloud, ADP Assist, API Central, ADP Marketplace, ADP Wisely and ADP Voice of the Employee.
- ADP Assist introduces AI-driven functionality across ADP’s HCM platforms, adding AI-driven automation, anomaly detection, and conversational interfaces.
- ADP Lyric HCM with embedded AI, automation, and personalization, enabling scalable, global workforce and payroll management for complex enterprise needs
- 1M+ clients with 2.8B annual mobile logins via its highly rated apps for both Apple and Google, reflecting strong adoption and user satisfaction
- Expertise in supporting global compliance and security
- Robust Data and Insights– Drawn from across its client organization through its ADP DataCloud solution, ADP has one of the most robust HCM data warehouses. It supplies clients with actional HR and payroll insights for proactive decision support, workforce planning and benchmarking.
- Open Ecosystem – With API Central and ADP Marketplace, ADP enables broad integration with third-party HRM solutions and system integrations. ADP Marketplace has 800+ solutions available globally.
- Enhancements – Recent enhancements and a defined roadmap reflect a strong commitment to deeper GenAI integration across ADP platforms, aimed at advancing capabilities in recruitment, talent management, and learning.
Strengths for ADP Workforce Now:
- ADP Workforce Now bridges the gap between midmarket and enterprise:
- Offers enterprise-grade scalability with the operational and service depth midsized clients depend on.
- Combines enterprise-grade scalability with operational and service excellence tailored for midsized organizations.
- Scales for enterprise complexity while maintaining the usability, configurability, and service excellence that define its strength in the midmarket.
Strengths for ADP Lyric HCM:
- ADP Lyric HCM is a global HCM for large enterprises, unifying HR, payroll, workforce management, talent, and data analytics into a flexible, intelligent, and human-centric solution.
- Enables clients to manage how work actually gets done at their organization – powered by flexible position management, automated workflows, and the ability to handle complex pay scenarios.
- Embeds personalization and intelligence throughout the experience with ADP Assist, ADP’s AI-powered assistant, to promote efficiency and confident decision-making.
- Integrates a comprehensive suite of global HCM capabilities, a powerful ecosystem of trusted ADP Marketplace solutions, and global support and service to help clients scale.
Learn why ADP was named a Leader by accessing the NelsonHall Research report here.