ADP has been recognized as the market leader in the NelsonHall Payroll NEAT Assessment 2023. NelsonHall identified ADP as a Leader in their Payroll Services Vendor Evaluation and Assessment Tool (NEAT) in all market segments including Digital Payroll Capability, Multi-Country Capability and Payroll Plus (Extended HR) Capability.

The NEAT defines Leaders as vendors that exhibit both a high ability to deliver immediate benefit and high capability to meet future client requirements. Vendor scores are based on extensive market analysis and feedback from interviewing vendor clients, principally in regard to the client perception of the vendors’ ability to support innovation, transformation, and meeting clients’ future payroll needs.

NelsonHall Noted ADP Strengths:

  • Extensive History – 70-year history of delivering payroll with strong brand recognition as the largest payroll provider in the U.S. (and some would suggest in the world), providing payroll and HCM solutions to 41m employees globally and paying 1 in 6 American workers.
  • Range of Outsourcing Services Ability to offer firms of all sizes a comprehensive suite of technology-enabled payroll services, including a range of outsourcing service levels for adoption, underpinned by a deep set of digital solutions to modernize payroll operations.
  • Expanded Country Capability – Directly services 63 countries with ADP staff for payroll processing, a history of frequent acquisitions to continually expand country capability supported by local country payroll partners to extend its offerings to ~140 countries.
  • Digitally enabled Payroll – Provides one of the most mature digitally-enabled payroll services offerings including next-generation capabilities, mobile-first design, artificial intelligence, machine learning and natural language processing enabled UX, including chatbots, geofencing, analytic reporting and benchmarking through its ADP DataCloud offering. ADP provides one of the most robust HCM data warehouses through its ADP DataCloud solution for actionable HR and payroll insights.

Here’s a quote from the lead NelsonHall analyst:

NelsonHall’s HR Technology & Services Research Director, Liz Rennie: “ADP is a payroll Leader across market segments for its ongoing innovation, its maturity and breadth of offerings, and through its ability to support organizations of all sizes, consistently delivering on value and with strong service culture. Furthermore, ADP’s position as a Leader in Digital Payroll Capability is a testament to its ongoing investments in developing new payroll tools and constantly upgrading technology to support digital processes.”

Payroll Services 2023 Multi-Country Capability

Payroll Services 2023 Digital Payroll

See the results by downloading the NelsonHall report now!