Everest Group named ADP a Leader in their Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK 2025. ADP was selected as one of the top ranked vendors among 19 providers evaluated and has been a Leader since the report’s inception.
Everest classifies providers based on Leaders, Major Contenders and Aspirants. The ranking has two main criteria that determine the outcome – Market Impact and Vision and Capability. The assessment is based on an RFI process, interactions with providers, client reference checks and an analysis of the MPHRO market.
Everest Noted ADP Strengths:
- Advanced Technology: ADP offers data-centric HR managed services combining proprietary technology and embedded services to enhance EX and reduce compliance risk for areas covering payroll, tax, benefits, talent and HR.
- ADP Assist offers AI capabilities including analytics and a conversational assistant for administrators and employees within the flow of work. ADP also has a well-defined roadmap for embedding AI across its suite of services and solutions to automate HR workflows across the enterprise.
- ADP DataCloud offers a robust set of analytics functionality to enable users to derive insights using natural language queries. Its differentiated offering includes benchmarks derived from ADP data sets that enable enterprises to compare HR practices with other enterprises.
- Launched ADP Lyric HCM, a cloud-native platform with a robust security framework and integrated managed payroll services, positioning it as a scalable solution for HR operations.
- Investments: It is actively making investments to enhance the outcome from HR services for its buyers.
- Continued to invest in Comprehensive Talent, an offering for payroll and HR support with ADP’s expertise in people, process, and technology.
- ADP has continued to invest in automation across payroll and compliance solutions such as identifying tax coding errors, capturing intake forms, and managing post-payroll files for efficiency and accuracy along with more checkpoints in the payroll process.
- Referenced clients: Clients have highlighted capabilities in payroll, benefits administration, and compliance as its core strengths. They find expertise in core capabilities with excellent relationship management, which makes ADP a suitable partner for them.
Here’s a quote from the lead Everest analyst:
Everest Group’s, Priyanka Mitra, Vice President: “ADP continues to strengthen its positioning through a data-centric approach that embeds proprietary technology and services to enhance employee experience, while reducing compliance risk across HR operations. With solutions such as ADP Lyric HCM, ADP DataCloud and ADP Assist, it empowers clients with scalable payroll, analytics, and AI-driven automation to deliver more efficient and personalized workforce management. Coupled with its strong customer focus and relationship management, these capabilities have contributed to ADP’s positioning as a Leader on Everest Group’s MPHRO PEAK Matrix® Assessment 2025.”
See the results by downloading the Everest report now!
