Contact & Support

‹ Back to Support for Employees

ADP Login Help: Change Password, Reset Password, ADP Portal

Your privacy is valued, in order to your protect your data, ADP cannot provide login information or assistance directly to employees. Please contact your current or former employer directly. If they need assistance, please have them contact their ADP Client Service Team. For W2s, you may also contact your state's labor board or the IRS.

For additional information please call 877-306-8126.

Common Topics:

Trying to Access Pay Statements or W-2’s

If you are trying to access your pay statements or W2s online and have a registration code from your employer, please register as a new user at My.ADP.com.

If you are locked out, please access this same site and click on Forgot Your Password. If you are still having trouble, please contact your current or former employer directly.

Need to Reset Your Password

Your privacy is valued and for your protection, ADP cannot reset your portal access. If you have already received your registration code provided by your employer please register as a new user. If you are locked out or need to reset your password, please follow the instructions below:

Login Help

What To Do if You Are Locked Out or Need Your Password Reset

  • Click https://my.adp.com
  • Click Forgot Your Password
  • Enter your User ID
    Follow the instructions to answer a series of security questions
    Note: If you do not know the answers to the security questions contact your Company Payroll or HR Contact to make the change for you.
  • Create a new Password
  • Click Continue

If you answer the Challenge Question wrong or spell the answer incorrectly (case sensitivity does not apply), you will have 2 more tries before you are locked out and must begin the process again.

If you do not remember the answers that you created when you registered, you will need to ask your Company Payroll or HR Contact to reset your password.

My Employer Does Not Know How to Reset My Password

If your Company Payroll or HR Contact is unsure how to reset your access, please forward the reset instructions listed below.

How to Reset an Employee iPay Password

Please use the following procedure when an employee is unable to reset their own password. Note: You must be the Security Master in order to be able to reset the password.

Step 1 – Go to https://ipayadmin.adp.com website
Step 2 – Click ADP Security Management Services
Step 3 – Under Quick Links select Reset a User’s Password
Step 4 – Perform a search by entering one of the following:
The employee User ID
Employee Last Name and Employee/Associate ID
Email address
Step 5 – Click Search
Step 6 – Click on the User Name
Step 7 – Click – Reset Password. A confirmation email will be sent to the employee containing a temporary password.