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Success Factors

Product Leadership

ADP is committed to PRODUCT LEADERSHIP - delivering the best solutions to all of our markets ahead of the competition on a consistent basis.

Our Vision

We know that new products and services are essential to business growth. They help us to better meet the needs of those we serve, as we attract new clients and grow and strengthen our relationship with our existing clients. Our products and services provide tangible solutions that differentiate us from our competitors.

ADP's product offerings include Web-based solutions throughout all of our businesses, in addition to traditional service bureau offerings.

We are leveraging the Internet to deliver solutions to an ever-expanding range of prospects. ADP product leadership, like World Class Service, not only requires a sustained, enterprise-wide commitment from us, but also is one of the key elements for our future success.

World Class Service

ADP is committed to WORLD CLASS SERVICE. It is at the core of our service culture and will always be the heart of our relationship with our clients.

We define World Class Service as an ongoing journey toward service excellence. World Class Service challenges us to consistently reset the high bar of our performance levels to meet or exceed the expectations of an ever-more-competitive marketplace.

ADP's commitment to World Class Service begins with the first impression we make on a sales call...how smoothly we install our systems...and how effectively our solutions work. It is a combination of everything we do to create a client relationship - and make it flourish.

We measure the success of our commitment to World Class Service through client satisfaction scores and client retention rates. Those two key metrics have historically reflected how well we serve our clients.

What differentiates ADP from the competition?

We believe that service demands increasingly higher levels of excellence - and there is no level of service today that cannot be further improved tomorrow.

Our Employment Experience

Our people are the key to our success.

To be the best that we can be, we strive to attract, motivate, empower, and retain exceptionally talented individuals who reflect the diversity of our global client base. We offer them a one-of-a-kind culture to grow their careers for current and future success.

We have made a long-term commitment to invest in our culture and the employment experience we offer, focusing on attaining and maintaining top-ranked associate satisfaction levels.

We are proud of a culture that offers meaningful work, opportunities for advancement, competitive compensation and benefits, and training and development in a fast-paced business environment that is also sensitive to work-family and flexible schedule needs.

In 2018, ADP was recognized by LinkedIn as a Top 50 company where people want to work in the US.