John Ayala leads an ADP organization serving the unique needs of businesses with 50 or fewer employees. With more than 400,000 clients, this organization provides businesses with Payroll and Tax Services, Human Resources Management, Time and Attendance Management, Benefits Administration, Retirement Services, and Insurance Services.
Prior to this, John was Corporate Vice President of Client Experience and Continuous Improvement, where he had responsibility for leading enterprise-wide, multi-year process improvement efforts to transform the client experience.
He was previously Senior Vice President of Service and Operations for ADP Small Business Services. Prior to that role, he was President of TotalSource, ADP's Professional Employer Organization (PEO) business. While at TotalSource he led the organization to record revenues, client retention, quality and profitability.
John has also held positions in client service and operations with various companies, including WebEx and Time Warner.
Education & Accreditations
John holds a bachelor's degree in finance from Park University and an MBA from Nova Southeastern University.