---
title: "ADP Mobile Solutions | Help and Support | ADP"
description: "Get help and support for ADP Mobile solutions here."
---

# Help and support for ADP® Mobile Solutions

## Getting started

### Already have an ADP user ID and password?

If you already have a user ID and password for any of the following ADP products, you can activate your ADP Mobile Solutions account by logging in using the same info:

-   ADP Employee Self Service
-   ADP Resource®
-   ADP TotalSource®
-   ADP Vantage HCM®
-   ADP Workforce Now®
-   ADP Enterprise HR®
-   PayStatements
-   RUN Powered by ADP®

### Don't have an ADP user ID or password?

Go to [New User Registration](https://netsecure.adp.com/pages/sms/ess/v2/pub/ssr/theme.faces?rtnUrl=https://www.adp.com/solutions/mobile-solutions/help-and-support.aspx) and follow the instructions to create your user ID and password.

### Employees outside the U.S. and ADP GlobalView

Check with your HR administrator to see if you are eligible for ADP Mobile Solutions.

### System requirements

The latest version of ADP Mobile Solutions is available through the Apple App Store and Google Play. Users must have a mobile device running iOS 16.4 (or later) or Android™ QS 10 (or later).

## Logging in

### Forgot user ID Or password

Go to [Forgot User ID or Password](https://netsecure.adp.com/pages/secmgt/static/ess/forgot?rtnUrl=https://www.adp.com/solutions/mobile-solutions/help-and-support.aspx) to retrieve your user ID or reset your password.

### What to do if you are locked out

Go to [Forgot User ID or Password](https://netsecure.adp.com/pages/secmgt/static/ess/forgot?rtnUrl=https://www.adp.com/solutions/mobile-solutions/help-and-support.aspx) and follow the on-screen instructions. Once you have retrieved your user ID, you will no longer be locked out.

Please contact your company administrator if you need further assistance.

## Support for HR administrators

### Additional support

Visit the [ADP Support Center](https://support.adp.com/) or [The Bridge](https://thebridge.adp.com/welcome).

### Payroll / HR administrators using RUN Powered by ADP® Mobile Payroll app

If you are already a RUN Powered by ADP Client, get the RUN Powered by ADP® Mobile Payroll app and then log in using the same user ID and password you use to log into the RUN Powered by ADP web application.

## Download the free mobile app

-   ![ADP App download QR Code](/-/media/adp/redesign2018/images/what-we-offer/products/mobilesolutions/adp-qr-redirectedit3x.svg?rev=aba8de5f7c3440449ce5bca2e98ddd01&hash=F9A1BA3E158C841ACC4D6DE2C943A436)
    
-   [![Download on the App Store](/-/media/adp/refresh2025/images/what-we-offer/products/mobile-solutions/appstore-reverse.png?h=82&w=270&rev=6adb1cbea1604db7965ef07632979ef8&hash=BFB3395CCC1B288A4B35585E153F73E4)](https://apps.apple.com/app/apple-store/id444553167?pt=330313&ct=ADP.COM_MobileSolutionsHome_App_Store_Button_v1&mt=8)
    
-   [![Get it on Google Play](/-/media/adp/refresh2025/images/what-we-offer/products/mobile-solutions/googleplay-reverse.png?h=82&w=270&rev=c31ef3096bba4fea89cb0d101806a789&hash=062ACDA7C193B71B51F9EF63337951BF)](https://play.google.com/store/apps/details?id=com.adpmobile.android&referrer%3Dutm_source%3DADP.COM_MobileSolutionsHome_App_Store_Button_v1%26utm_medium%3Dbanner%26anid%3Dadmob)